Email Support Executive

1 month ago


Mohali, India World Job Recruiters Full time

**Responsibilities: -**
- Responding to queries regarding Experience, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
- Ensure that good client / consumer outcomes are at the Centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.

**Mandatory qualifications**:

- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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