Customer Service Assistant

2 months ago


Kolkata, India Al-Hiraa Manpower Consultants Pvt Ltd Full time

As a Telecaller, you are **responsible for handling sales over the phone entirely **. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

Telecaller Responsibilities:

- Studying the details of each offering and remaining abreast of updates to these offerings.
- Obtaining and updating lists of individuals contact details.
- Calling active and budding clients to encourage the purchase of items.
- Addressing clients uncertainties, grievances, and suggestions on time.
- Noting important details of each conversation.
- Communicating verbal acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Conducting each of your functions with the utmost respect, regardless of others dispositions.

Telecaller Requirements:

- High school diploma or equivalent.
- Prior experience as a telecaller or similar.
- Completion of a sales-related training program is preferred.
- Computer literate.
- Exposure to diverse viewpoints, cultural norms, and experiences.
- Superb verbal communication.
- Ability to switch your communication style on a whim.
- Superb interpersonal, research, and record-keeping skills.
- Capacity to receive critique without internalizing it.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kolkata, Kolkata - 700016, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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