Wfm Executive

Looking For WFM / MIS / RTA Required : min 4 years of experience as a WFM / RTA / MIS sr executive from BPO WFM involves **effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis**. Salary : Upto 7 LPA Shift : Rotational 24/7 with 2 rotational...

Job DescriptionDescriptionWe are seeking an experienced INFOR WFM Tester to join our team. The successful candidate will be responsible for testing INFOR WFM software and ensuring that it meets the quality standards. The ideal candidate should have 7-10 years of experience in INFOR WFM testing and should be able to work independently as well as in a...

Company OverviewBirlasoft Limited is a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. As a leading provider of IT services and solutions, we take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with...

Roles & responsibilities - The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. - Should be well versed with Basic excel & formulas * - Should be comfortable working in 24/7 rotating environment. - Maintain communication channels regarding events that impact call volumes. - Knowledge...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

About UsBirlasoft Limited is a leading provider of IT services and solutions that enable our customers to run businesses with unmatched efficiency and innovation. We pride ourselves on our consultative and design thinking approach, driving societal progress through our work.We are part of the CK Birla Group, a multibillion-dollar enterprise with a 162-year...

About the RoleWe are seeking an experienced Workforce Management Leader to join our team at EXL IT service management. The successful candidate will have a proven track record of developing and implementing effective workforce strategies, collaborating with cross-functional teams, and driving business growth through optimized workforce management.This role...

Job Description:We are seeking a seasoned Workforce Management (WFM) leader to join our team as an Assistant Vice President. In this role, you will be responsible for heading a team of WFM Supervisors and/or Analysts to support Operations.Key Responsibilities:Responsible for Workforce Management & Service Delivery to Internal & External CustomersManages a...

Job OverviewThe Executive Director, WFM will lead a team of WFM Supervisors and/or WFM Analysts to support Operations. This role will be responsible for Workforce Management & Service Delivery to Internal & External Customers.This leadership position requires effective management and mentorship of the team to support Ops. Directly managing WFM processes,...

Job DescriptionEssential Duties & Responsibilities:- Manage the scheduling/forecasting process of the program- Create agent schedules, IDPs and make necessary adjustments as necessary- Acts as backup for the WF Manager- Manage employee information changes inside WFO system- Communicate effectively with internal and external customers- Responsible for...

**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Job DescriptionJob ObjectiveHeads a team of WFM Supervisors and/or WFM Analysts to support OperationsEssential Duties & ResponsibilitiesResponsible for Workforce Management & Service Delivery to Internal & External CustomersManages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops.Directly manages WFM processes, Client KPIs...

Job DescriptionThe AVP Dialer & WFM will be a key leader in optimizing dialer operations, workforce management, and real-time analytics across multiple telephony platforms. This role requires a strategic, data-driven approach to improve contact rates, agent efficiency, and business performance while ensuring full compliance with regulatory requirements.The...

Job DescriptionJob Objective:Heads a team of WFM Supervisors and/or WFM Analysts to support OperationsEssential Duties & Responsibilities:Responsible for Workforce Management & Service Delivery to Internal & External CustomersManages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops.Directly manages WFM processes, Client...

The AVP – Dialer & WFM will be a key leader in optimizing dialer operations, workforce management, and real-time analytics across multiple telephony platforms. This role requires a strategic, data-driven approach to improve contact rates, agent efficiency, and business performance while ensuring full compliance with regulatory requirements.The ideal...

**Responsibilities** - Making MIS Reports of collated data. - Meticulously working on the data collated from various sources of the department and preparing comprehensive reports - Ensuring the precision of the reports - Preparing Delivery Files - Extensive work on Excel **Behavioral Skills Set** - Should be able to communicate clearly with cross teams in...

Manage basic activities on dialer like Agent ID management, Vendor management, Data uploading on dialer etc. - Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel/departments/vendors. - New business setup on dialer as per client’s directives (includes service and IVR creation)Monitoring all inbound & outbound...

**Department - Dialer & WFM**: **Job Role**: - Responsible for Dialer ID management: Agent ID creation/disabling the IDs and mapping to different call centers/ skills based on requests received from training team/HR/Ops team - Agent roster management, publish unscheduled and late login reports - Perform daily ARTIVA pool building and execution activity...

Key Responsibilities : - Lead the implementation of Kronos WFM solutions, including Timekeeper, Workforce Scheduler, and Analytics.- Configure Kronos modules to meet client-specific requirements, ensuring alignment with business processes.- Develop and maintain integrations between Kronos and other enterprise systems, such as HRIS, payroll, and ERP...

Mumbai, India - DOP - 3104445 **_Role Purpose_** - The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance._ **_Dosssss_** **Prepare timely and accurate MIS reports and dashboards as required by the...