Wfm Executive

Looking For WFM / MIS / RTA Required : min 4 years of experience as a WFM / RTA / MIS sr executive from BPO WFM involves **effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis**. Salary : Upto 7 LPA Shift : Rotational 24/7 with 2 rotational...

**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Country/Region: IN - Requisition ID: 20702 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:INFOR WFM Tester**: - Description: **Area(s) of responsibility**: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business...

Job Description - WFM/RTA/MIS-Executive 1. International Process Voice - U.S / U.K Customer Service 2. LOB - Banking / Financial Customer Service 3. Communication - Good Verbal & Written English Communication Skills along with Good excel knowledge (V-lookup & H-lookup) 4. Experience - Minimum 1 Year of experience as WFM Executive on paper in international /...

**_Job Description - WFM/RTA/MIS-Executive_** - 1. _International Process Voice - U.S / U.K Customer Service_ - 2. _LOB - Banking / Financial Customer Service _ - 3. _Communication - Good Verbal & Written English Communication Skills along with Good excel knowledge (V-lookup & H-lookup) _ - 4. _Experience - Minimum 1 Year of experience as WFM Executive on...

We have an excellent opportunity for WFM role for one of our client at Pune / Bangalore Location. **Qualification** - Graduate **Responsibilities** Analyzes call volumes, call patterns, call trends, and staff productivity for assigned centers, uses this information to build, coordinate, and accurately maintain employee schedules. Forecasts future...

Roles & responsibilities - The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. - Should be well versed with Basic excel & formulas * - Should be comfortable working in 24/7 rotating environment. - Maintain communication channels regarding events that impact call volumes. - Knowledge...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

About Birlasoft: We are a powerhouse of domain expertise, enterprise solutions, and digital technologies. Our consultative approach drives societal progress by enabling customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, we boast a 12,500+ professional team committed to upholding the Group's legacy.Our core...

**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Location City - Pune - Department - Process Excellence - Experience - 4 - 8 Years - Salary - Designation - Assistant Manager - Total Position - 1 - Employee Type - Permanent- Job Description- Desired Skillset - Strong and fluent written and verbal communication - Strong comprehension capabilities - Technology exposure in terms of hands-on work on CRM, ERP,...

Pune, India - DOP - 3103072 **_Role Purpose_** - The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance._ **_Dosssss_** **Prepare timely and accurate MIS reports and dashboards as required by the...

**Department - Dialer & WFM**: **Job Role**: - Responsible for Dialer ID management: Agent ID creation/disabling the IDs and mapping to different call centers/ skills based on requests received from training team/HR/Ops team - Agent roster management, publish unscheduled and late login reports - Perform daily ARTIVA pool building and execution activity...

**Designation : MIS Executive** **Skills and Knowledge**: - **MIS**: - **MIS Report making**: - **The person should be fluent with MS Office & Advanced Excel**: - **Vendor Coordination**: - **Documentation**: - **Good communication skill in English**: - MIS Reporting. - Must have good hands on Ms-Excel. **Requirement**: **1. Communication...

Mumbai, India - DOP - 3104445 **_Role Purpose_** - The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance._ **_Dosssss_** **Prepare timely and accurate MIS reports and dashboards as required by the...

Mumbai, India - DOP - 3115893 **_Role Purpose_** - The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance._ **_Dosssss_** **Prepare timely and accurate MIS reports and dashboards as required by the...

Position: RTA/Workforce Management (Call Center/BPO)Location: Pune, Maharashtra24*7, BpoWork From OfficeJob Summary:As an RTA/Workforce Management (WFM) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting,...

Position: RTA/Workforce Management (Call Center/BPO)Location: Pune, Maharashtra24*7, BpoWork From OfficeJob Summary:As an RTA/Workforce Management (WFM) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting,...

Position: RTA/Workforce Management (Call Center/BPO)Location: Pune, Maharashtra24*7, BpoWork From OfficeJob Summary:As an RTA/Workforce Management (WFM) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting,...