Chabot Configurator

**About Us**:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

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**About the team**:
The Merchant Helpdesk team handles merchant queries and concerns on QR code, EDC, and Soundbox
- related issues like payment, settlement, device-related issues, etc.

**About the role**:
1. Build & Design conversational chatbots as per business requirements using Haptik/Freshchat

1. products.

2. Collaborate with cross-functional teams to understand user requirements and design

3. conversational workflows that meet business objectives.

4. Understand the business logic/SOPs and translate into conversational flows.

5. Identify & explore improvement opportunities in the Bot flows and design.

**Expectations/ Requirements**:
1. Creative and dedicated individual who will fit with our collaborative culture.

2. Cohesively work with a lot of people, across functions and teams every day

3. Coordinate with other departments for compatibility of all aspects of each project.

4. Excellent verbal and written communication skills

5. High level of drive, initiative, and self-motivation

6. Ability to multitask and successfully operate in a fast paced, team environment.

7. Must adapt well to change and successfully set and adjust priorities as needed.

**Qualification**: Any Graduation. (BCA/MCA/B. Tech Computer Science will be preferred)

**Experience**: 0-3 Years (Experience of CRM, Chatbot is preferred)

**Why join us?**

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities.

3. A solid 360 feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager.

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered

users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to

democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest

digital lending story is brewing here. It’s your opportunity to be a part of the story