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Payment Service Representative, Eno

1 month ago

Pune, India Credit Suisse Full time

**Your field of responsibility**

To promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and processing of payment instructions, primarily related to areas including:

- Ad-hoc Outgoing Funds Transfers
- Incoming Funds Transfers
- Payment Investigations

To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.

To manage all incoming Front Office issues/escalations related to day-to-day instruction handling in a timely, accurate and customer friendly manner.

**Your future colleagues**:
You will work very closely with internal partners from Front Office, Market / Location Business Managers, Processing Team, Audits M&T and IT.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

**Your skills and experience**

To excel in this role, you should possess:

- Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
- Liaise with operations, counterparties, custodians and brokers whenever necessary to resolve any discrepancies or issues
- Liaise with internal partners (front office, local COOs etc.) whenever necessary to resolve any discrepancies or issues
- Manage exception requests for high value transactions and/or ultra-high net worth clients
- Report or escalate irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager
- Perform front to back processing of incoming and outgoing payments instructions for PB APAC
- Manage issues and escalations related to respective instruction areas
- Independently resolve queries or route queries for further investigation to relevant teams or escalation to team lead or line manager
- Assist in devising and implementing improved processes
- Assist in achieving new standards and service levels
- Participation/Co-ordination of projects impacting the team
- Result oriented, dedicated, hardworking who can work on own initiative and can deliver on time under pressure with a high level of integrity and flexibility, sense of urgency, attention to detail and quality standards
- Dedication to fostering an inclusive culture and value diverse perspectives.

**Your new employer**:
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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