Customer Service Executive

6 months ago

Indore Madhya Pradesh, India Dial Us Full time

**Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Assist customers in troubleshooting issues, resolving problems, and guiding them through solutions.
- **Problem Resolution**:

- Analyze customer issues and determine the best course of action to resolve problems.
- Collaborate with other departments to obtain necessary information for issue resolution.
- Escalate complex issues to higher-level support or management as needed.
- **Documentation**:

- Maintain detailed records of customer interactions, including issues, solutions, and customer feedback.
- Update and manage the customer support database with accurate and relevant information.
- **Product Knowledge**:

- Stay informed about product features, updates, and industry trends.
- Provide product-related information and assistance to customers.
- **Customer Feedback**:

- Gather and document customer feedback to identify areas for improvement.
- Communicate feedback to the relevant teams for continuous product and service enhancement.
- **Quality Assurance**:

- Ensure adherence to established customer service standards and policies.
- Participate in training programs to enhance product knowledge and customer service skills.
- **Team Collaboration**:

- Collaborate with other customer support team members to share information and best practices.
- Provide assistance and guidance to new team members when required.

**Qualifications and Skills**:

- Minimum of [X] years of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Familiarity with customer support software and tools.
- Customer-centric mindset with a passion for delivering exceptional service.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹30,100.02 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Indore, Madhya Pradesh (required)

Ability to Relocate:

- Indore, Madhya Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8982245552

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