Hotel Receptionist
3 weeks ago
**Position: Hotel Receptionist**
**Experience: 0 - 3 Years**
**Job Type: Fresher/Full Time**
**Requirement: Marathi, Hindi, English, Communication Skills**
**Education**:Graduate**/Under Graduate**
To have full up-to-date knowledge of the hotel and services
To take reservations and enter bookings into the system
To allocate guest rooms and check guests in
Take pre-payments on check-in and block rooms if needed.
To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur
To assist guests with any queries throughout their stay
To check guests out ensuring bills are paid and receipted correctly
To balance cash and bills at the end of each shift. To be responsible for the float while on duty
Assist when needed to take luggage to bedrooms
To maximize selling opportunities by adding customer value at every opportunity
To handle customer complaints promptly and professionally, demonstrating genuine customer care.
To undertake other duties requested by management
Key Skills:
Friendly, informative and approachable
Excellent communication skills
Efficient and confident with speaking on the phone and working with computers
Attention to details
‘Can do’ attitude
Calm under pressure during busy periods
Resilient and calm attitude when dealing with face-to-face complaints
Ability to use own initiative and problem solve
Job location: Pimple Saudagar, Pune
**Job Types**: Full-time, Internship
Contract length: 11 months
**Salary**: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
COVID-19 considerations:
yes
**Speak with the employer**
+91 7020367091
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