Customer Loyalty Advisor

2 weeks ago

Bengaluru, India KUSHAL'S FASHION JEWELLERY Full time

**Responsibilities**:

- Design, implement, and manage customer engagement programs to increase customer retention and engagement that spans multiple channels, including online, in-store, and mobile.
- Utilize data analytics to gain deep insights into customer behavior, preferences, and trends, and use this information to optimize customer engagement program campaigns and promotional activities.
- Plan and execute targeted campaigns to increase footfalls, improve customer metrics such as annual spends, reduce churn and enhance customer engagement
- Drive business KPIs like Average transaction value, Annual visit frequency, Member churn, Value churn, Average categories penetrated, Win back %
- Identify opportunities in terms of new and emerging cutting-edge retail technologies that can improve consumer experience
- Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure seamless integration of the loyalty program across all touchpoints.
- Drive NPS initiatives to measure customer satisfaction and implement improvements.
- Create personalized marketing approaches for different customer groups.
- Collaborate with agencies to create compelling marketing campaigns.
- Identify opportunities to enhance the customer experience through personalized offerings, rewards, and communications.
- Stay abreast of industry trends and best practices in CRM and customer engagement.
- Post Graduate degree in Economics, Statistics,or a related field. Preferable IITs with any data/statistics/math driven courses.
- Minimum of 7 years of experience in customer loyalty and analytics or related roles.
- Proven track record of successfully driving CRM initiatives and campaigns.
- Experience in managing NPS, customer satisfaction metrics, CRM software and data analytics tools.
- Strong analytical skills with the ability to derive insights from customer data.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Strong communication and presentation skills.
- Customer-centric mindset with a passion for delivering exceptional customer experiences.

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 7 years (preferred)

**Speak with the employer**
+91 7619589146

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