Admin/receptionist

5 months ago

Mumbai, India TechClinic Connect Pvt Ltd Full time

**Designation - Admin/Receptionist**

TechClinic is the largest chain of Ayurveda clinics in India, committed to providing comprehensive healthcare solutions rooted in Ayurvedic principles. With a focus on natural healing and personalized care, we treat thousands of patients annually and have established ourselves as a leader in the industry. With a team of over 500 professionals, we are dedicated to delivering effective treatments and improving the health and well-being of our patients.

We are currently seeking a highly skilled and knowledgeable Ayurveda Doctor to join our team at our Dadar location in Mumbai. As an Ayurveda Doctor, you will play a pivotal role in providing expert Ayurvedic healthcare and guiding patients towards holistic well-being. This position requires a deep understanding of Ayurveda principles, treatments, and the ability to personalize care to meet individual patient needs.

**We are hiring for Administration/Receptionist role.**

**Responsibility**:
One of your key responsibilities is to focus on customer conversion and retention. Here are some strategies and actions you can take to achieve these goals:
**Understand Your Customers**: Develop a deep understanding of your target audience and their needs. Conduct market research, collect customer feedback, and analyze data to gain insights into their preferences, pain points, and buying behavior.

**Create a Positive Customer Experience**: Ensure that every interaction with your business is positive and memorable. Train your staff to provide excellent customer service, be responsive to inquiries and concerns, and go the extra mile to exceed customer expectations.

**Offer Personalized Solutions**: Tailor your products or services to meet the specific needs of your customers. Offer customization options, personalized recommendations, or exclusive deals to make them feel valued and understood.

**Reward Loyalty**: Implement a loyalty program to reward customers for their repeat business. Offer incentives such as discounts, exclusive promotions, or freebies to encourage them to continue choosing your brand.

**Seek Feedback and Act on It**: Regularly solicit feedback from your customers to understand their experience and areas for improvement. Act on their suggestions and address any concerns promptly to show that you value their input and are committed to their satisfaction.

**Monitor Customer Metrics**: Track key metrics such as customer acquisition cost, customer lifetime value, churn rate, and customer satisfaction scores. Analyze this data to identify trends, areas of improvement, and opportunities to optimize your conversion and retention strategies.

By implementing these strategies, you can effectively convert potential customers into loyal ones and retain them for the long term, contributing to the growth and success of your business.

***

**Salary**: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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