Cib - Client Service Associate I

2 months ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Summary of Responsibilities**
- Lead agile project teams in the design, development, and management of digital products and services, from early conceptual definition, to design and development, through launch and adoption.
- Work within a multi-disciplinary organization, partnering with business, design, and engineering teams to build genuinely transformational client-facing solutions.
- Contribute to the overall vision and strategy for the product, and delivery of the agreed-upon road-map
- Understand current data architectures and leverage for measurement of success and identification of opportunities.
- Use data both to inform product development, as well as within products to offer a richer and more personalized client experience
- Launch new products and features, test their performance and iterate quickly
- Analysis, process mapping, data analysis and user interviews to define flows, pain points and needs.
- Define/analyze metrics and feedback from usability studies that inform the success of our products
- Consistently exhibit Design Thinking and customer centric problem solving
- Develop a sharp value proposition around scalable solutions that will address problem statements for clients
- Rapid prototypes to iteratively drive transformation agenda and validate impact to end-users.

**Skills and Qualifications**
- 5+ years of relevant product management delivery experience in; management consulting, software companies and Fintech
- Entrepreneurial spirit & ability to wear many hats with mínimal direction
- Experience with end-to-end software product delivery
- Experience overseeing a roadmap strategy and definition
- Strong problem solving, collaboration, communication and presentation skills. With proven ability to influence multiple stakeholders without direct authority.
- Exceptional organizational and time management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
- Strong multi-disciplinary collaboration skills - particularly working closely with engineering and design colleagues to drive progress
- Comfortable with Design Thinking framework, lean start up and familiarity with user-centered practices, UX design and product ideation.
- Data analytics skills covering as a basis, but not limited to, excel, access database, Alteryx, Tableau for business analysis.
- Data literacy and comfort to engage with AI, Machine Learning partners for analysis tasks - python, SQL and R skills for data analysis is a plus.
- .Familiarity with JIRA and Agile project management methodology, comfortable with managing delivery of functionality and features through development and design sprints.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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