See more Collapse

Service Delivery Assistant

1 month ago

Jaipur, India Deutsche Bank Full time

**Job Title
- **Analyst

**Location
- Jaipur**

**Role Description - **To provide L2 support for DB’s Concur Expense System & related to DB Expense & Card Operations.

Team member needs to take complete ownership with respect to RTB activities. Typically, RTB functions include, but are not limited to, End User L2 Support, help desk issue resolution, end user training, Exception approver management, Vendor coordination (IT Teams) for critical issue i.e. Payment feeds, wrong data flow etc Apart from above, team member has to ensure accurate, timely and quality delivery of services provided in relation to RTB activities/projects within a risk free controlled environment, to ensure Deutsche Bank’s overall client satisfaction.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Provides quality support, including assistance with service features, reports, and payment inquiries.
- Document timely action including follow-up calls on cases as necessary and escalating appropriately.
- Utilizes tools and systems proficiently to document activity and effectively troubleshoot and resolve issues.
- Provides additional duties as deemed necessary to achieve and produce a high-quality support solution.
- Maintain working knowledge of Concur products, including new releases and products.
- Maintain accurate, high quality and timely documentation of case notes in order to resolve employee issues and questions.
- Ensure timely completion of projects if assigned any.
- Perform Concur testing to support Release manager.
- Deal with utmost excellence when providing VIP support.
- Liase with AppZen team to streamline audit profiles for each country.
- Be aware of, and comply with, all corporate policies.

**Your skills and experience**
- Graduates/Postgraduate in business/finance
- Minimum 3+ years of Travel & Expenses and Employee Corporate Credit Card Management
- Sound knowledge on MS office tools - Excel, Word, Power point.
- Experience in handling German customers, excellent written and verbal communication skills in German
- Strong problem-solving skills with acute attention to detail and ability to meet deadlines
- Flexible and adaptable in a fast-paced and changing environment
- Knowledgeable and skilled in proper accounting principles, practices, and procedures
- Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, ability to confidently handle internal clients

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
- Health insurance

We have other current jobs related to this field that you can find below

  • Service Delivery Assistant

    2 months ago

    Jaipur, India Deutsche Bank Full time

    **Job Title - Sr. Analyst** **Location -Jaipur, India** **Role Description**: The Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client/user satisfaction, leveraging agreed improvement strategies and use of technology to ensure Service...

  • Service Delivery Assistant

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time

    **Job Title Sr. Analyst**Location Jaipur, IndiaRole Description:The Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client/user satisfaction, leveraging agreed improvement strategies and use of technology to ensure Service Delivery and...

  • Service Delivery Assistant

    2 months ago

    Jaipur, India Deutsche Bank Full time

    **Job Title - Service Delivery Assistant, AS** **Location - Jaipur** **Role Description** The Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client/user satisfaction, leveraging agreed improvement strategies and use of technology to ensure...

  • Service Delivery Assistant

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time

    **Job Title Service Delivery Assistant, AS****Location Jaipur**Role DescriptionThe Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client/user satisfaction, leveraging agreed improvement strategies and use of technology to ensure Service...

  • Service Delivery Assistant

    2 weeks ago

    Jaipur, India Deutsche Bank Full time

    **Job Title**:Service Delivery Assistant **Corporate Title**:Associate **Location**:Jaipur **Role Description** This role has the accountability to support the delivery of the Global Procurement and Travel Operations vision and strategy for Procurement to Pay processes for countries on dbBuyer platform. This role is responsible for work-streams’...

  • Service Delivery Assistant

    2 months ago

    Jaipur, India Deutsche Bank Full time

    **Service Delivery Assistant**: **Job ID**:R0270817**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-05-09**Location**:JaipurOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive...

  • Service Delivery Assistant

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time

    Job Title:Service Delivery AssistantCorporate Title:AssociateLocation:JaipurRole DescriptionThis role has the accountability to support the delivery of the Global Procurement and Travel Operations vision and strategy for Procurement to Pay processes for countries on dbBuyer platform. This role is responsible for work-streams' performance outcomes within...

  • Service Delivery Assistant

    1 week ago

    Jaipur, India Deutsche Bank Full time

    **Job Title**:Sourcing & Buying Operations Stakeholder Manager **Corporate Title**:Assistant Vice President **Location**:Jaipur India **Overview [Business/Role Specific Description]** Within Global Procurement, Sourcing & Buying Operations (SBO) is part of Deutsche Bank’s Procurement & Travel Operations (PTO) organization. We support the end-to-end...

  • Service Delivery Assistant, Nct

    4 weeks ago

    Jaipur, India Deutsche Bank Full time

    **In Scope of Position based Promotions (INTERNAL only)** **Job Title - Analyst** **Location - Jaipur** **Role Description - **To provide L2 support for DB’s Concur Expense System & related to DB Expense & Card Operations. Team member needs to take complete ownership with respect to RTB activities. Typically, RTB functions include, but are not limited...

  • Service Delivery Assistant, Nct

    20 hours ago

    Jaipur, India Deutsche Bank Full time

    **In Scope of Position based Promotions (INTERNAL only)** **Job Title - Analyst** **Location - Jaipur** **Role Description - **To provide L2 support for DB’s Concur Expense System & related to DB Expense & Card Operations. Team member needs to take complete ownership with respect to RTB activities. Typically, RTB functions include, but are not limited...

  • Service Delivery Assistant, Nct

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time

    In Scope of Position based Promotions (INTERNAL only)**Job Title Analyst****Location Jaipur**Role Description To provide L2 support for DB's Concur Expense System & related to DB Expense & Card Operations.Team member needs to take complete ownership with respect to RTB activities. Typically, RTB functions include, but are not limited to, End User L2...

  • Service Delivery Manager

    1 week ago

    Jaipur, Rajasthan, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts.The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...

  • Service Delivery Manager

    4 weeks ago

    jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts.The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...

  • Service Delivery Manager

    1 month ago

    Jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...

  • Service Delivery Manager

    1 month ago

    Jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...

  • Service Delivery Manager

    1 month ago

    jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...

  • Service Delivery Assistant

    2 months ago

    Jaipur, India Deutsche Bank Full time

    **Job Title - **Analyst/Sr. Analyst** **Location - Jaipur** **Role Description -** DB Expense & Card Operations. Monthly/Weekly activities i.e. KPI management, Delinquency reports, Credit balance report, Questionable spend report, Cancellation report, Payment allocation, Top spenders report **What we’ll offer you** As part of our flexible scheme,...

  • Service Delivery Assistant

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time

    **Job Title- Analyst/Sr. Analyst**Location Jaipur**Role Description DB Expense & Card Operations.Monthly/Weekly activities i.e. KPI management, Delinquency reports, Credit balance report, Questionable spend report, Cancellation report, Payment allocation, Top spenders reportWhat we'll offer youAs part of our flexible scheme, here are just some of the...

  • Service Delivery Associate

    2 months ago

    Jaipur, India Deutsche Bank Full time

    **Service Delivery Associate**: **Job ID**:R0227987**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-04-11**Location**:JaipurOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive...

  • Service Delivery Lead

    1 week ago

    Jaipur, Rajasthan, India HyreFox Consultants Full time

    •Handle a team size of 75 to 100 associates. •Responsible for end-to-end Service delivery and SLAs. •Attend process level meetings i.e client facing. •Support Management with insights on the process/domain decisions Skill sets •A strong understanding of Project Management operations along with Sales support processes gained through a...