Call Centre Operator
2 weeks ago
**Roles & Responsibilities**
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the Hospital’s new services and policies
- Guide callers through troubleshooting, navigating the hospital site or using the products or services
- Help to train new employees and inform them about the hospital’s patient management policies
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients / patients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Follow communication protocols, rules, and policies
- Follow communication “scripts” when handling different topics
- Keep records of all conversations in our call center database in a comprehensible way
**Requirements and skills**
- Previous experience in a customer support role is preferable
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Ability to manage large amounts of inbound and outbound calls in a timely manner
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
**Education & Experience**:
- Min High school or Bachelor degree
- Any experience of Healthcare industry will be added advantage
Pay: ₹10,000.00 - ₹13,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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