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Us Chat Process

1 month ago

Gurgaon HO Gurugram Haryana, India Exeligo innovations pvt ltd Full time

**Job Title: US Chat Process Associate**

**Job Summary**:
We are seeking enthusiastic individuals to join our team as US Chat Process Associates. The primary responsibility of this role is to provide exceptional customer service and support to our US-based clients through chat communication channels. As a US Chat Process Associate, you will assist customers with inquiries, resolve issues, provide product information, and ensure a positive customer experience.

**Key Responsibilities**:

- Respond promptly to customer inquiries via chat.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues, complaints, and escalations efficiently and professionally.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Utilize knowledge base resources and training materials to address customer concerns effectively.
- Document customer interactions and transactions accurately in the system.
- Collaborate with team members and other departments to ensure timely resolution of customer issues.
- Meet or exceed performance targets for productivity, quality, and customer satisfaction.
- Adapt to changes in products, procedures, and policies to maintain up-to-date knowledge and skills.
- Maintain a positive and customer-focused attitude at all times.

Pay: From ₹7,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Work Location: In person

**Speak with the employer**
+91 7018324802

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