Associate Chat

2 months ago


Gurugram Haryana, India Air India Full time

**Job Description
Number of Openings: 1

Location: GGN
- Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
- Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

**Experience**
- 1 - 3 years' experience in customer service process/operations/Chat Process

**Roles/Responsibilities**
- Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
- Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

**Competencies**
- Preference to be given to Aviation experienced.
- Should be flexible with 24/7 working environment.
- Good communication skills (Verbal and Written)
- Working knowledge of Ms Excel

**Desired Education**
- Minimum Graduate

**Desired Experience**
- 1 - 3 years' experience in customer service process/operation


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