Chat Support Associate

4 weeks ago


Gurugram, India OYO Full time
  • Operations Management Day-to-Day operations support.
  • Booking management on OS, such as refunds, check-in denials, No shows and booking status modifications Performance management of account.
  • GX and revenue Resolving all partner issues through chat and email. Executing the given SOPs and proactively working on all process improvement initiatives.
  • Listing Support – Manage and modify OTA listings for hotels Partner Support.
  • Policy Support – Educate and resolve any inquiries on policy positions with respect to guests, inventory and partners.
  • Reconciliation Support – Assistance in understanding Reconciliation statements and waivers & dispute management.
  • HMS support – Communication on new features, assistance with existing features and troubleshooting exceptions.
  • Resolve pricing & inventory queries with the support of the revenue team
  • Support the self-check in properties with chat and calls


UK Shift

Experience Range- 2 years

Budget - 5 LPA


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