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Student Support Officer
4 weeks ago
**Purpose of the SSAO role**:
The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.
**As an SSAO, you are expected to**:
Ensure collection of outstanding fee from parents within the specified time.
Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
Ensure adherence to internal processes and compliances.
**To be successful in the SSAO role you are required to have**:
An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
Fluency in communication of English and Regional language.
**Must to have Attitude**:
Customer Orientation
Sense of Ownership and Accountability.
Result orientation
Emotional intelligence for working in a Team.
**Qualification**:
Must have any Bachelor’s degree.
Preferred BTech / MBA /Masters in Psychology, Education etc.
**Experience**:
Previous experience in administration across industries.
**Key Interactions**:
- **External**Student & Parents.
- **Internal**Branch’s Academic & Non-Academic teams.
Regional Student Support Centre.
Regional Sales & Operations Team.
**Salary**: ₹9,878.31 - ₹30,148.91 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Andra, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Inside sales: 1 year (preferred)
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