Customer Service Associate

2 months ago


Mumbai, India Tech Mahindra Full time

**Role & responsibilities**
- Handle inbound calls from the customers
- Identify the needs of customers, resolve issues, and provide solution
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Excellent communication skill, **Versant level 5** must.

Graduate with minimum 6 month of work experience in customer service only, preferably inbound services. (Customer service / Hospitality / international calling experience / Telecom / D2H / Calling / Tele caller)

Typing Test 25-30 WPM with 85% accuracy

**Working window 24x7 (Male) 7am to 9pm (females).**

Salary : Graduate ( 6-11 months work exp ) 3.10 lacs, Graduate ( 12 month plus work exp ) - 3.25 -3.5 lacs**.**

**Additionally we are paying 25K as bonus which will be paid in 2 installments (First installment post completion of 3 months and rest post completion of 6 months in the system).**

Six days Working & 1 rotational week-off, 9 hours shift.

Pay: ₹21,500.00 - ₹27,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Kissimmee, FL 34747: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- 1year: 1 year (preferred)



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