Customer Support Agent

2 months ago

Bengaluru Karnataka, India Truecaller Full time

**Hello, Truecaller is calling you from Bangalore, India Ready to pick up?**

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.
- Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than **400 million** active users per month.
- Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
- A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv **with high ambitions**.

**What you bring in**:

- 4-6 years experience of customer support, preferably for mobile/technical products
- Excellent English Communication skills, both verbal and written
- Experience with support platforms such as Zendesk, Freshdesk or similar software.
- Knowledge of other languages is a big plus (especially Hindi)
- Able to approach problems with logical thinking and a strategic mindset, considering both the details and the broader context.
- Experience in effective time management and multitasking abilities
- Troubleshoot complex product issues, manage escalations when necessary to ensure timely resolution. Collaborate with cross-functional teams to identify and resolve product bugs and enhance product usability Able to analyze data and create effective reporting summaries.
- **The impact you will create**:

- The main focus will be to increase efficiency, and stay within the given TAT. You will learn how the Truecaller App works and also be involved in creating JIRAS for the issues that have been raised.
- Cultivate a deep understanding of the company's products or services to provide accurate assistance, create and update documentation to aid users and educate customers on product usage. The agent escalates complex issues as needed and ensures quality responses while gathering feedback for continuous improvement.
- Stays updated on product features and industry trends, monitor performance metrics (CSAT and FRT), collaborate with team members, and contribute to a positive overall customer experience.

**It would be great if you also have**:

- Prior startup experience
- Team player
- Initiative taking/proactive approach

**Sounds like your dream job?**

**This position is based in Bangalore, India.**

**What we offer**:

- **A smart, talented and agile team**:An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
- **A great compensation package**: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
- **Great tech tools**: Pick the computer and phone that you fancy the most within our budget ranges.
- **Office life**: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone

**Come as you are**:Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. **All those things make you who you are, and that’s why we would love to meet you.

  • Customer Support Agent

    5 months ago

    Bengaluru, Karnataka, India Accentrix solution Full time

    We are Hiring Role : Customer Service Agent International Voice support Experience : 1 to 2 +yr Of Exp required Skill - Any international Customer service, ( **Should have excellent communication skills** ) Education : Any Graduate Salary : 3- 5 LPA Work from Office Note : Immediate joiners Location : Bangalore For More Info Contact HR AYESHA -...

  • Customer Support Agent

    3 months ago

    Bengaluru, Karnataka, India Accentrix solution Full time

    We are Hiring !! Role : Customer Support Agent International Voice Process / Domestic Voice Experience : Fresher Education : 10+2 / Any Graduate Salary : Upto 3LPA **Should be Flexible to work in Any Shifts** Work from Office Excellent Communication Required Location : Bangalore For More Info Contact HR AYESHA - 7676529751 **Job Types**:...

  • Customer Support Agent

    3 weeks ago

    Bengaluru, Karnataka, India ModSquad Full time

    Customer Support AgentAbout the Role:We are seeking a skilled Customer Support Agent to join our team at ModSquad. As a Customer Support Agent, you will be the primary point of contact for our clients, providing exceptional support and resolving customer concerns in a timely and professional manner.Responsibilities:Provide top-notch customer support via...

  • Customer Support Agent

    5 months ago

    Bengaluru, Karnataka, India Digi tech call system.pvt.ltd Full time

    **ob description** Customer Support Executive Inbound Voice Process Languages Required: English & Marathi & Tamil & Malayalam & Kannada Graduates or Under Graduates also Acceptable need Minimum 6 months Experience in BPO Rotational Shifts & Rotational Week offs 6 days working Salary 15,000 to 17,000(In hand) Training Will Be Provided for the...

  • Agent Customer Support

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description**: **Job Description** Job Description** This role includes developing customer relationships **Key responsibilities**: - Identifying customer needs, investigating and recommending solutions. - Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved...

  • Agent Customer Support(French)

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...

  • Agent Customer Support(German)

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...

  • Customer Support Agent

    5 months ago

    Bengaluru, India Valueleaf Services Full time

    **Greetings from Valueleaf!!** We are hiring for Customer Support Agent. Experience : Freshers Location : Bangalore (on-site) **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...

  • Customer Support Agent

    5 months ago

    Bengaluru, Karnataka, India Foundry Full time

    Welcome to Foundry, a cryptocurrency pioneer dedicated to advancing decentralized infrastructure. At Foundry, we're not waiting for a decentralized financial future — we're building it now. By empowering institutions with the tools they need to mine and stake digital assets, we're thoughtfully driving the industry forward with our team at the center of it...

  • Customer Service Agent

    2 months ago

    Bengaluru, Karnataka, India Global Capital Full time

    We're seeking enthusiastic **Customer Service Agent **to join our friendly and supportive team! Whether you're just starting out or have some experience, this is a great opportunity to grow your career in a dynamic environment. **What You’ll Do**: As a **Customer Service Agent,** you'll be the face of our company, providing exceptional support to our...

  • Clearance Support Agent

    3 months ago

    Bengaluru, Karnataka, India DHL Full time

    **Job Title - **CLEARANCE SUPPORT AGENT** **Introduction** DHLis a leading global brand in the logistics industry.DHL’s family of divisions offers an unrivalled portfolio** **of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its...

  • Customer Service Agent

    7 months ago

    Bengaluru, Karnataka, India Dnata Full time

    If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer...

  • Customer Support Agent for Banking Process

    4 weeks ago

    Bengaluru, Karnataka, India CapTalent HR Full time

    Job Title: Customer Support Agent for Banking ProcessWe are seeking a highly motivated and skilled Customer Support Agent to join our team at CapTalent HR. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our banking clients via voice and chat.Key Responsibilities:Respond to customer inquiries and resolve...

  • Deal Desk Associate

    5 months ago

    Bengaluru, Karnataka, India Radius Agent Full time

    **About Us**: We are a dynamic SaaS company operating in the Real Estate sector, dedicated to revolutionizing how agents manage their transactions and streamline their processes. Our team is driven by innovation, collaboration, and a commitment to excellence. As we continue to expand our brokerage operations, we are seeking a talented Deal Desk Associate...

  • Customer Support Executive

    7 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Support

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Agent Customer Support(Foreign Languages

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description**: **Job Description** Experience: 0-1 y** This role includes developing customer relationships **Key responsibilities**: - Identifying customer needs, investigating and recommending solutions. - Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end to end resolutions are attempted and achieved...

  • Agent - Customer Support

    4 months ago

    Bengaluru, India lastminute.com Full time

    Company Description group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as...

  • Customer Support

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support

    2 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...