Hostess

6 months ago

Hyderabad, India Tibarumal Gems & Jewels Full time

**Job Title**: Chief Happiness Officer (Commonly known in the hotel industry as Director of Guest Relations or Head of Front Office)

The Chief Happiness Officer is a leadership role centered on ensuring the utmost satisfaction of our clients by delivering an unparalleled experience that is warm, personalized, and consistently exceeds expectations. As the CHO, maintaining an environment of positivity and professionalism is key, fostering a company culture that places client happiness at the forefront of all activities.

**Responsibilities**:
**Client Interaction**: As the CHO, you are the primary point of contact for all clients, responsible for creating a welcoming and comforting environment. You should understand and anticipate clients' needs, wants, and preferences to ensure their satisfaction and happiness.

**Problem Resolution**: Swiftly and efficiently respond to any issues or complaints raised by clients, demonstrating empathy, prompt action, and innovative solutions to assure client satisfaction.

**Staff Management**: Oversee the front desk team and manage all related operations, maintaining high service standards, and ensuring smooth operations.

**Staff Training**: Develop, organize, and implement regular staff training to improve and maintain high-quality service standards. Identify training needs and arrange for external consultants when necessary.

**Company Culture Development**: Cultivate a company culture that prioritizes customer happiness, creating a positive work environment that encourages team members to strive for excellence.

**Feedback and Reporting**: Prepare regular reports for the Managing Director about customer satisfaction, employee performance, and operational efficiency. Propose corrective measures and strategies for continuous improvement.

**Adherence to Company Values**: All suggestions for improvement or change must align with our company's core values and culture. Proposals are to be first presented to the Managing Director for approval before implementation.

**Collaboration with Content Teams**: Collaborate with the Copy Editor, Content, and Social Media teams. Guide and influence content to be customer-focused, addressing their needs, and communicating the company's commitment to customer satisfaction. Ensure all communication across platforms aligns with the company's values and contributes to overall customer happiness.

**Qualifications**:
A minimum of 3 years of experience in a similar role, preferably in a 5-star or 7-star hotel.

Proven track record of providing excellent customer service and resolving customer complaints efficiently.

Exceptional interpersonal and communication skills. Fluency in English and Telugu is mandatory.

Excellent leadership skills with the ability to inspire and motivate a team.

Fast-thinking and innovative problem-solving skills.

Strong understanding of the hospitality industry and current market trends.

Familiarity with using flowcharts and systems for process development and improvement.

The Chief Happiness Officer is a unique role that requires a blend of skills, including leadership, communication, problem-solving, and customer service. As the CHO, you will be a fast thinker, empathetic, and a great motivator. You play a pivotal role in setting the tone for the entire company and are vital in maintaining our commitment to providing a world-class experience for our clients.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Receptionist at Taj, Oberoi, Leela palace or Similar: 4 years (required)

**Language**:

- Telugu Hindi and English (required)

*Speak with the employer* +91 8374954400

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