Customer Co-ordinator
3 weeks ago
**Job Title**:Customer Coordinator (English/Hindi Language)
**Company**:India Texstyles
**Responsibilities**:
- Serve as the primary point of contact for customers, responding to inquiries and providing information about products, orders, and services in both English and Hindi languages.
- Handle customer complaints and concerns promptly and professionally, aiming for swift resolution and customer satisfaction.
- Coordinate with internal departments such as sales, production, and shipping to ensure timely order fulfillment and delivery.
- Maintain accurate records of customer interactions, transactions, and correspondence using computerized systems and Microsoft Outlook.
- Process orders, generate invoices, and issue quotations accurately and efficiently.
- Assist in the development and implementation of customer service policies and procedures to improve efficiency and customer satisfaction.
- Follow up with customers to gather feedback on products and services and identify areas for improvement.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.
- Stay updated on company products, services, and promotions to effectively communicate with customers and address their needs.
- Provide administrative support as needed, including filing, data entry, and other tasks to support the customer service team.
**Requirements**:
- Preferred Bachelor's degree in Business Administration, Marketing, or a related field.
- 5-10 years of experience in customer service or sales coordination roles, preferably in the têxtile industry.
- Fluent in both English and Hindi languages, with excellent verbal and written communication skills in both languages.
- Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
- Experience working with customer relationship management (CRM) software is a plus.
- Excellent interpersonal skills and the ability to build rapport with customers and colleagues.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and the ability to handle difficult or sensitive situations with diplomacy and professionalism.
- Positive attitude, customer-focused mindset, and a willingness to go above and beyond to meet customer needs.
Pay: ₹10,000.00 - ₹20,000.00 per month
**Experience**:
- total work: 5 years (required)
Work Location: In person
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