Verification Associate

3 days ago

Bengaluru Karnataka, India m360 Research Full time

**Company Description** About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

**Job Description** Job purpose**

**Essential Duties and Responsibilities**

Including, but not limited to the following:

- Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy
- Examine participant and panel provided documentation for authenticity or potential fraudulence
- Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication
- Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline
- Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts
- Verify physicians and other healthcare professionals using provided system and protocols
- Work with potential panellists and obtain necessary information to verify or identify fraudulence
- Conduct reverse image searches to validate verification
- Ensure that validation tasks assigned are fully executed within the given timelines
- Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues
- Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation

**Outcomes**
- Complete verification and quality check tasks under given SLAs

**Competencies**

Requirements Include:

- 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred
- Previous experience in areas of fraud investigation, auditing, etc. strongly preferred.
- Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills
- Familiarity with physician’s and other healthcare professional’s educational and career paths preferred
- Excellent interpersonal and communication skills (both verbal and written)
- Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks.
- Exceptional time management, organizational skills, attention to detail and ability to multitask
- Well-developed analytical and problem-solving skills
- Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives

**Qualifications** Education**
- Bachelor’s degree in sales, marketing, or equivalent number of years’ experience

**Additional Information** Minimum Experience**

**Knowledge, Skill, Ability**:

- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills
- Interest / natural curiosity or previous experience /exposure within customer support space

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