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Process Executive

1 month ago

Pune Maharashtra, India Cognizant Full time

**Team Lead - CDM/PV**

**Qualification**:
Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse
** Responsibility**:
**Business/ Customer**:

- Minimal Customer interaction under guidance.
- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
- For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.

**CODING**:
(same as SPE)
- Perform coding activities on the assigned project with timelines and efficiency.
- Import uncoded terms in database and export coded medical terms from coding platform.
- Query Management.
- Create “New Term Request” and prioritize.
- Perform Dictionary upversioning activity as and when required.

**CDM**:

- Limited to study conduct activities.
- Data review and Query management is done with assistance.
- Every activity requires Peer QC by supervisor or allocated seniors.
- NO INVOLVEMENT in Set Up and Migration activities.
- Limited involvement of data pad locking activities during timelines of DataBase locks.

**Project / Process**:

- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager.
- Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
- Adhere to the mandatory industry regulation and compliance requirements for the given process.

**Knowledge Management**:

- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies.

**People/Team Management**:

- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance.

**Must Have Skills**
- Generative AI
- Call center operations
- PV Case Processing