Renewal Executive

3 weeks ago

Gurgaon, India Dhunguru Music Full time

Dhunguru is a platform that connects music teachers to aspiring students, who are willing to learn the art, with 1-1 live online sessions. That comes without having to go through the hassle of finding teachers in your locality and you would be learning from the best teachers available around the world, sitting at the comfort of your homes and at a time of your choice.

Dhunguru is on a mission to eliminate geographical boundaries for all music enthusiasts across the world, giving them access to best music teachers from all across.

**Quick summary of the role**:
We are looking to add an experienced Renewal Rockstar to our sales team to take care of renewal subscriptions and other contract renewals. Proactively communicate with customers, address their concerns and ensure customer retention.

**Roles and Responsibilities**:

- Have done renewal sales in an ed-tech or demonstrated solid results in renewing B2C customers at scale.
- Deliver revenue targets at 80-90% renewal rates.
- History of high achievement in an Inside Sales role and renewals, demonstrated by revenue.
- Managed Customer experience in the past.
- Strong problem solving / first-principles thinking.

**Qualifications**:

- Bachelor’s degree in Business, Finance, Marketing, or a closely related field or relevant experience.
- 2+ years doing Renewals, Customer support and Revenue generation.
- Solid understanding of Post sales process and Revenue generation.
- Ability to close renewal sales over the phone.
- Must be able to work under pressure.
- Must be customer service oriented and able to develop relationships.
- Strong communication skills.

**Job Type: Full Time**

**Schedule: Day shift**

**Supplemental Pay: Performance bonus**

**Experience: Business development: 2+ Years(preferred)**

**Language: English(preferred)**

**Note: Hindi and English are mandatory but along with that knowing Tamil, Kannada, Malayalam and Telugu would be a plus.**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Application Question(s):

- How many years of experience you have in sales renewal ?
- Will you be comfortable with target base base role ? If no then please do not apply.
- What is your In - Hand Monthly salary?
- Are you currently based in Gurgaon ? If not then will you be able to relocate within a week?
- Are you comfortable with 6 days working? If not then please do not apply.
- Do you have your own laptop? If not then please do not apply.
- How many years of work experience do you have with Sales?

**Speak with the employer**
+91 9205444758

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