Training Coordinator

5 months ago

Pune, India KION India Pvt. Ltd. Full time

**What we offer**:

- Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
- Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
- Identify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.
- Develop and/or maintain processes regarding the management of the team’s training programs
- Host virtual training events as producer, as needed
- Maintaining all training records and reporting needed to provide program metrics reports
- Test and troubleshoot eLearning courses with assistance of instructional design team
- Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
- Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
- Advance with technology and quickly grasp the essence and underlying structure of the change
- Contribute to special projects
- Perform other activities as requested in accordance with role expectations

**Skill and Experience required**:

- Bachelor’s or master’s Degree in related fields of Learning and Development
- Additional qualification / certification in learning and development domain preferred

**5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job role**:

- Excellent interpersonal and team skills; very patient, helpful, and collaborative
- Ability to juggle competing projects while maintaining vigilant attention to details
- Ability to be flexible, resilient, and adaptable to changing priorities
- Exceptionally detail-oriented and organized
- Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
- Sincere commitment to building and managing high quality learning
- Proven ability to manage many simultaneous projects to meet business goals and objectives
- Ability to coordinate with cross-functional teams to help all individuals and teams
- Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
- Proven ability to collaborate and build relationships with internal stakeholders
- Ability to effectively solve problems, make decisions and take action, exercising solid judgment
- Ability to maintain a professional attitude and work independently with little guidance

**Tasks and Qualifications**:

- Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
- Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
- Identify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.
- Develop and/or maintain processes regarding the management of the team’s training programs
- Host virtual training events as producer, as needed
- Maintaining all training records and reporting needed to provide program metrics reports
- Test and troubleshoot eLearning courses with assistance of instructional design team
- Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
- Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
- Advance with technology and quickly grasp the essence and underlying structure of the change
- Contribute to special projects
- Perform other activities as requested in accordance with role expectations

**Skill and Experience required**:

- Bachelor’s or master’s Degree in related fields of Learning and Development
- Additional qualification / certification in learning and development domain preferred

**5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job role**:

- Excellent interpersonal and team skills; very patient, helpful, and collaborative
- Ability to juggle competing projects while maintaining vigilant attention to details
- Ability to be flexible, resilient, and adaptable to changing priorities
- Exceptionally detail-oriented and organized
- Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
- Sincere commitment to building and managing high quality learning
- Proven ability to manage many simultaneous projects to meet business goals and objectives
- Ability to coordinate with cross-functional teams to help all individuals and teams
- Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
- Pr

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