Inbound International Customer Service Gurgaon 6
2 months ago
Handle inbound calls from existing and potential customers regarding bank products, services, and transactions.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Provide information on bank accounts, loans, credit cards, and other financial services.
- Assist customers in navigating through digital banking channels, including mobile banking apps and internet banking platforms.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Promote and upsell relevant banking products and services when appropriate.
- Follow up on customer inquiries and ensure timely resolution.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Collaborate with internal teams to address complex customer issues or escalate as needed.
- Strive to meet or exceed monthly targets for call handling, customer satisfaction
**Key Skills and Competencies**:
- Excellent communication skills (verbal and written) in Hindi and English.
- Strong customer service and problem-solving skills.
- Ability to remain calm and professional in challenging situations.
- Basic knowledge of banking products and services.
- Proficiency in using CRM systems and other telecalling software.
- Ability to multitask and manage time efficiently.
- Sales-oriented mindset with a focus on customer satisfaction.
- Attention to detail and accuracy in maintaining records.
**HR-9560932363**
Pay: ₹20,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Gurgaon, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 9560932363
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