Zendesk Support Administrator

3 weeks ago

Remote, India SafeGuard Global Full time

Job Description:

- How would you like to team up with colleagues from the Americas, Europe, and Asia? Forget set-in-stone working hours and rules. Instead, choose your own style of delivering results by becoming a Guardian at Safeguard Global.
- The role in a nutshell:
How you will make a difference:
- Own and drive the Zendesk priority roadmap: provide thought leadership on platform developments and identify innovations/new capabilities that meet Safeguard's long-term needs-
- Configure, maintain and restructure the Zendesk infrastructure for multiple lines of business and different user types to ensure it is constantly optimized for our teams and customers-
- Support ticket automation and routing efforts by creating effective workflows in Zendesk in partnership with key business stakeholdersMaintain expert-level understanding of all Zendesk features and manage deployments, internal testing, and rollout of changes across all teams.-
- Own and manage the broader Zendesk relationship to influence their roadmap and leverage all features in relation to Safeguard Global's needs-
- Serve as the liaison to Zendesk for technical issuesWhat will give you an advantage:
- 1+ years Zendesk advanced administration experienceStrong knowledge of Customer Support organization and logics-
- Proven project management, multitasking & prioritization skills-
- Ability to balance attention to detail with execution in a fast-paced environment-
- Strong interpersonal skills with ability to clearly articulate information to users and management-
- Proficiency in data analysis: ability to gather, synthesize, analyze and prioritize information to make recommendations that will improve customer experience-
- Basic knowledge of Developer tools including Zendesk apps and APIs-
- Basic experience in scripting with SQL and/or Python, for workflow automation to extract large sets of data, and design of ETL flows-
- Zendesk certification a plus- Why become a Guardian:

- International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
- ‍ ‍ Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
- Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
- Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
- ✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.
- Who we are and what we do:

- Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.
- As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.
- It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
- For more information about our solutions, visit: _
- Next Steps:

- #LI-MS1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

  • Intern - Administrative Support

    4 weeks ago

    Remote, India TiTLi Early Childhood Training Institute Full time

    **ABOUT US**: Founded in 2015, TiTLi is a leading organization that empowers, enables and inspires educators and caregivers who help children under 8 years become better equipped to handle life and learning in a positive and balanced way. TiTLi is working at the intersection of women, children and education; preparing Educators to help children be prepared...

  • Administration Assistant

    1 month ago

    Remote, India Co-Worker Technology Full time

    **Job Title**: Administration assistant **Location**: India (Remote) **Overview**: Seeking a Junior Administrative Assistant with strong MS Office skills and communication abilities to support office operations. **Responsibilities**: - Provide administrative support. - Manage calendars and appointments. - Prepare documents and correspondence. - Maintain...

  • Administrator

    1 month ago

    Remote, India Image mobiles & computers Full time

    **Responsibilities** - Coordinate office activities and operations to secure efficiency and compliance to company policies - Supervise administrative staff and divide responsibilities to ensure performance - Manage agendas/travel arrangements/appointments etc. for the upper management - Support budgeting and bookkeeping procedures - Create and update records...

  • Salesforce Administrator

    1 month ago

    REMOTE, India Parexel Full time

    Key Accountabilities:Customer Service - Support service desk and direct requests from all levels of staff (including C-suite), maintain status tracking in an internal ticketing system, and ensure turnaround times adhere to established standards.Configuration/Troubleshooting - Administer a range of declarative solutions in support of sprint work and resolving...

  • Database Administrator

    1 day ago

    Remote, India ANM Cube P Ltd. Full time

    A professional Database Administrator (DBA) to collaboratively work with the NWA developer, product, and support teams. Advanced skills in both MSFT SQL Server (Versions 2022, 2019, 2017, 2016, 2014, 2012) and Oracle database server (versions 23, 21, 19, 18, 12, 11) installed and managed on Windows Server operating systems (Windows Server 2019,...

  • Insurance Administrator

    4 weeks ago

    Remote, India Liventus Full time

    **Location** - India, Work From Home - Do you have exceptional organizational skills with an attention to detail? Are you able to read and understand equipment financing or commercial lease agreements? Are you comfortable providing administrative support to management? If so, this may be the job for you.**About Beacon Funding** Since 1990, Beacon Funding...

  • Accounts Administrator

    4 weeks ago

    Remote, India SVL1 ltd. Full time

    Responsibilities: - Perform clerical duties, including data entry, filing, and organizing documents - Provide administrative support to the team and ensure smooth office operations - Maintain leased property records and make sure Leaseholders are paying rent on time - Answer phone calls and direct them to the appropriate personnel - Assist in scheduling...

  • Db2 Database Administrator

    7 days ago

    Remote, India Luxoft Full time

    **Project** Description**: The job includes working with the various technology teams, developers, vendors, and management of new landscape setup. The Engineer will be responsible for the administration, installation, configuration, and support of DB2 databases on standalone and clustered environment for multiple clients. **Responsibilities**: - Meets...

  • Sybase Data Base Administrator

    5 days ago

    Remote, India Codex Tech-IT LLC Full time

    **Role Overview**: We are seeking experienced Sybase Administrators to provide comprehensive support services for Sybase databases, ensuring system availability, performance, and reliability. This role involves configuring and responding to system alerts 24x7, conducting routine maintenance tasks such as patching, and addressing database-related service...

  • Sales Support

    4 weeks ago

    Remote, India EMPOWER ADMINISTRATIVE SERVICES BUSINESSMEN - SOLE PROPRIETORSHIP L.L.C Full time

    As a Sales Support Specialist, your primary responsibility will be to assist the sales team in achieving their targets by providing administrative and operational support. You will play a crucial role in ensuring a seamless sales process, from lead generation to post-sale support. This position requires strong organizational skills, attention to detail, and...

  • Salesforce Administrator

    5 days ago

    Remote, India Pulse HRM Full time

    **Responsibilities** - Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot - Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with internal customers. - Manage and...

  • Administration Assistant

    1 month ago

    Remote, India Scizers Technologies LLP Full time

    **Responsibilities**: - Attend remote meetings and take detailed notes and minutes of meetings (MOM). - Coordinate and schedule meetings, appointments, and conference calls. - Manage and organize electronic files, documents, and records. - Collaborate with team members to ensure timely completion of tasks and projects. - Provide general administrative...

  • Business Support Assistant

    4 weeks ago

    Remote, India Winlight Recruitment Full time

    **About Us**: **About the Role**: An exciting opportunity to join a London, UK Based Business, offering you an opportunity to work from home. As the Business Support Assistant you will be working from home 2:30pm - 11:30pm IST and Friday until 11pm IST in line with our London office hours. As a Business Support Assistant you will be supporting our Business...

  • Database Administrator

    4 weeks ago

    Remote, India Talkd Full time

    **Role**: Database Administrator **Experience**: 9+Years **Location**: Pune(Remote) **No of Position**: 01 **Skills and Requirements**: - Minimum 7 years SQL Server 2016, 2017, 2019 DBA experience (senior level) - Minimum 7 years as a Production DBA - Must communicate clearly and effectively both verbally and written - Must be able to demonstrate the...

  • Senior Salesforce Administrator

    1 month ago

    REMOTE, India Parexel Full time

    Key Accountabilities:Customer Service - Support service desk and direct requests from all levels of staff (including C-suite), maintain status tracking in an internal ticketing system, and ensure turnaround times adhere to established standards.Configuration/Troubleshooting - Administer a range of declarative solutions in support of sprint work and resolving...

  • Aws Administrator

    4 weeks ago

    Remote, India World-hire Full time

    **Job Title**: AWS Administrator **Location**: Anywhere in India (Remote - Permanent) **Work Hours**: 5:00 PM IST to 1:30 AM IST, Monday to Friday **About Us**: Join our dynamic team at the core of the US-based medical business, where innovation meets healthcare. Remote work is not just a perk—it's a lifestyle! We're looking for a skilled AWS...

  • Contract Administrator

    5 days ago

    Remote, India Cacti Global Full time

    This is a remote position. **Job Title**: Contract Administrator **Experience**: 4 - 7 Years **Location**: India (Bhubaneswar) **Company Overview**: Cacti is a "Talent-as-a-Service (TaaS)" marketplace platform that helps bring together global talent seekers, top talent, and skill enhancers under one brand. We also provide Managed Services in the Legal,...

  • IT System Administrator

    6 days ago

    Remote, India Aastitva Being Foundation Full time

    We are on the lookout for a talented IT System Administrator (Full Time) to join our vibrant team! **About Aastitva Being Foundation**: At Aastitva Being Foundation (ABF), we believe in well-being that transcends conventional boundaries. Our mission is to create a world where individuals flourish from the inside out. We blend psychological insights with...

  • Jira System Administrator

    4 weeks ago

    Remote, India KKBC Full time

    **Summary**: The JIRA System Administrator will be responsible for utilizing the Atlassian toolset and how those tools should be maximized for internal users. We are looking for a JIRA System Administrator who will be managing all of Atlassian’s ecosystems such as JIRA & Confluence. **Responsibilities**: - Support and maintain the company’s JIRA and...

  • Oracle Database Administrator

    4 weeks ago

    Remote, India Legpro Consultants Pvt Ltd Full time

    5+ years of experience in the Design, Maintenance, and Administration of Relational Databases Experience with database migrations and provide database support to MMM Installation and Help Desk teams with respect to database backup / recovery, connectivity, and performance issues - Excellent communication and consultative skills, and the ability to work...