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Client Servicing Executive

5 months ago

Baner Pune Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

About us:
We are a young dynamic team obsessed with the world of gardening and taking it to people. As a

top emerging brand fuelling India’s new-found love for gardening, we are invested in being the best

aid to existing gardeners as well as the newbies who step into this world every single day.

We owe our success to a team of people who care about each part of the process - from

horticultural experts to customer delight. Our inclusive environment inspires our tribe to do better,

experiment more, collaborate, and feel more encouraged to share their ideas. As we continue to

grow rapidly, we’re always on the lookout for problem-solving & big thinkers to come aboard

**Responsibilities**:
Client Servicing:

- Preparing daily visit schedules for gardeners and ensuring efficient client coverage.
- Coordinating effectively with gardeners, providing clear instructions and tracking their

progress.
- Communicating proactively with clients, managing processes, addressing any requirements,

and keeping them updated on schedule changes.
- Maintaining positive client relationships, fostering trust and satisfaction.
- Coordinating with clients to schedule one-time maintenance visits through cold calling.

Including upselling and cross sell of maintenance products & services.

Administrative Tasks:

- Managing recurring invoices in the system.
- Updating client data in Asana software accurately and efficiently.
- Performing other administrative duties as assigned.

Communication:

- Maintaining clear and professional communication with clients and gardeners via phone and

other channels.
- Effectively collaborate with internal teams to ensure seamless service delivery.

**Requirements**:

- Minimum 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational skills with the ability to prioritize and manage multiple tasks

simultaneously.
- Proficient in MS Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Time management skills and ability to meet deadlines.
- Detail-oriented with a strong work ethic.
- Experience in scheduling and logistics would be additional benefit.

**Salary**: ₹20,000.00 - ₹23,000.00 per month

Schedule:

- Day shift

Work Location: In person