Student Support Executive

3 weeks ago

Chandigarh, India Chandigarh University Full time

**Title**: Job Description - Student Support Executive at Chandigarh University

**Introduction**:
Chandigarh University, renowned for its commitment to quality education and holistic development, is seeking a motivated and empathetic Student Support Executive to join our dynamic team. As a Student Support Executive, you will play a vital role in providing guidance, assistance, and solutions to students, ensuring their smooth transition into university life and addressing any concerns they may have throughout their academic journey.

**Responsibilities**:
**2. Transition Support**: Help students adapt to university life by providing accurate information on academic programs, enrollment procedures, university policies, and campus resources.
**3. Problem Resolution**: Identify, assess, and resolve student issues such as administrative errors, enrollment issues, or concerns regarding coursework, grades, and academic challenges.
**4. Academic Guidance**: Collaborate with faculty and academic advisors to offer appropriate guidance to students in selecting courses, understanding degree requirements, and planning their academic progression.
**5. Mentorship**: Foster a supportive and nurturing environment for students by offering mentorship and guidance on personal, academic, and career development matters.
**6. Documentation and Record Keeping**: Maintain accurate and up-to-date student records, including inquiries, interactions, and resolutions, using the university's student management systems in compliance with data protection regulations.
**7. Feedback Collection**: Regularly collect feedback from students to identify areas for improvement in university services and propose possible enhancements or changes.
**8. Event Coordination**: Assist in organizing university events, seminars, workshops, and orientations to facilitate student engagement and create a sense of community.
**9. Collaboration**: Collaborate with other departments, including admissions, finance, and academic departments, to ensure seamless communication and cohesive support systems for students.
**10. Professional Development**: Stay updated with university policies, procedures, and programs to provide accurate information and maintain a strong knowledge base.

**Requirements**:
**1. Education**: Bachelor's degree in any discipline (Degree in education, psychology, or related fields is preferred but not mandatory).
**2. Excellent Communication**: Exceptional verbal and written communication skills in English to interact effectively with a diverse student population and address their concerns empathetically.
**3. Empathy and Supportive Nature**: Display empathy, patience, and a supportive attitude towards student issues and concerns.
**4. Problem-Solving Skills**: Ability to identify, analyze, and resolve problems efficiently, considering the students' best interests and adhering to university policies.
**5. Collaborative Skills**: Capability to work in a team-oriented environment, collaborating with various university departments to deliver optimal student support.
**6. Organizational Abilities**: Strong organizational skills to prioritize workload effectively, meet deadlines, and provide timely resolutions to students.
**7. Technological Proficiency**: Proficiency in MS Office Suite and familiarity with student management systems to maintain accurate records and handle administrative tasks.
**8. Confidentiality**: Ability to handle sensitive student information with utmost confidentiality and adhere to data protection regulations.
**9. Multitasking**: Demonstrated ability to handle multiple tasks simultaneously, maintain composure under pressure, and work effectively in a fast-paced environment.
**10. Flexibility**: Adaptability to work in shifts, including evenings and weekends, to accommodate student needs during peak periods.

Sounds exciting? Join Chandigarh University as a Student Support Executive and contribute significantly to the success of our students' academic journeys. Become a part of our dynamic team and experience a rewarding career in the field of higher education.

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