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Job Opening at Gb

4 weeks ago

Thane, India WTW Full time

**KPI Management**
- Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
- Develop a sound understanding of the business process.
- Update work tracker and time tracking tools accurately and on real time basis
- Complete ad-hoc tasks as directed by Team Leader.
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

**Operations Management/Operational Effectiveness**
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

**Relationship management**
- Ensure ongoing, effective relationships with stakeholders (Internal/external)

Qualifications:

- Minimum bachelor’s degree required. Preferred Commerce or Insurance background

**Functional Competencies**:(Skill levels are for managerial reference only**

**Analytical**: Analytical skills refer to the ability to research, collect, interpret, analyze and problem solve information (includes numerical and graphical).

**Typing **:Typing skills refers to the process of inputting text by pressing keys of the computer at the required speed and accuracy levels.

**Attention to Detail**:Attention to detail is the ability to achieve thoroughness, accuracy and completeness when accomplishing a task

**MS Office **:Having the requisite knowledge level and understanding of MS Office

**Communications Skills**:Communication skills refer to the ability to comprehend, articulate and respond effectively to information in a logical manner through verbal and written mediums

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