Manager, Business Services

3 weeks ago

thane, India Avient Full time

Job Summary

Experienced leader with in-depth Record to Report and Data to Insightprocesses (RtR and DtI) and business understanding, presenting Shared Service / Global Business Services (GBS) business sector knowledge, combined with people management experience. The candidate will manage the RtR and DtI department encompassing the following responsibilities: deliver RtR and DtI processes at expected level, drive operational effectiveness and efficiency within area of responsibility, manage workload distribution according to the people competencies and capabilities.This role is key to strategic scope extension of the domain. The candidate is a decision maker within the area of responsibility as well as trusted partner for key stakeholders in the business and within GBS being able to manage a diverse workforce. We welcome experience in matrix structures and a candidate that is able to base decisions on broad input.

Essential Functions

- Manage and deliver specific operational and business objectives incl: timely completion and accurate processing of daily transactions according to the metrics, documentation, best practices and alignments with Global Process Owners according to the compliance framework

- Represent Global Business Service on specific meetings within area of responsibility, acting as trusted partner for business key stakeholders, external partners and team members

-Deliver and manage projects across our company and at location level (India). Contribute to developing project plans, timelines, and budgets in collaboration with stakeholders, identify project risks and develop mitigation strategies to minimize potential impact, ensure all project deliverables are completed to a high standard of quality, escalate issues, and follow up, facilitate communication and collaboration among project team members, provide guidance and support to team members as needed

- Support developing and execute strategy to extend the scope of Record to Report domain - plan and manage team responsibilities, recruit and onboard new team members, communicate effectively with key stakeholders to ensure alignment, manage the onboarding of new processes to ensure seamless integration

- Successfully collaborate in various matrix teams incl. working together with other SSCs functions for best practice sharing as well as best in class and cost optimal process execution

- Proactively support for GBS scale up including e.g. opportunity identification, implementation plan development, resource and skillset identification and transition supervision

- Assign team members for task execution according to their capacity, competency set and Individual Development Plans according to the local regulations

- Handle escalations and lessons learned; collect input to improve process and increase quality of service within RtR and DtI areas, identify and supervise quality, productivity and compliance improvements in collaboration with respective Global Process Owner

-Support technology enablement within the processes of RtR and DtI, taking decisions based on data and analytics as well as being able to implement them into operational activities

- Develop reporting team by identifying strengths and weaknesses, assigning development tasks and support the implementation

- Keep healthy retention within team and support controlled rotation across departments inside and outside GBS; ensure high employee motivation

- Proactively articulate risks and manage accordingly to secure compliant and on time service delivery

- Timely review the procedures for continuous improvement and implement with help of Global Process Owners

- Execute tasks, projects delegated by employer

- Other duties as assigned

QUALIFICATIONS:

Education and Experience

- Experience in GBS/SSC/BPO area

- 5+ years of experience in people management as a direct supervisor or matrix supervisor with accountability for results of the reporting team, experience in virtual management is a plus

- Deep understanding for Record to Report and Data to Insight domains, incl. process understanding, and technology used in the area of responsibility

- Good knowledge about Master Data Management process and MDG

- SAP experience is a must; other ERP systems is a plus

- Experience with process standardization and optimization, digitalization, Lean, Analytic is a must

- Experience as a project manager accountable for results delivery is a plus

- Fluent English is a must

Additional Qualifications

- High business acumen, inspiring leader demonstrating high business standards

- Proactive and open minded

- Stress resistance

- Extraordinary communication and presentation skills

- People orientated on their development and best ability for their development inside and outside GBS.

Competencies

·Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands

·Vacancy located in Vashere, India

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.

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