Customer Planning Advisor

6 months ago

Kolkata, India BSI Full time

Great that you're thinking about a career with BSI

Purpose of Position

To ensure effective planning of assessments and provide support for Client Manager logistics.

Key Responsibilities & Accountabilities
- Ensure the available days are booked
- Use appointed LCM by Regional Manager or any other designated authority.
- plan for Client Manager presence in the office for assessment related works
- Minimise travel time/distance between home & client, office & client & between clients
- Key Accounts to be handled by Key Account Managers
- Diaries are booked at least two months in advance
- Logistics to be arranged by planners
- In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager
- Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.
- Weekly forecast to be submitted to planning Manager who in turn would submit to Finance
- Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Key Performance Indicators
- Planning management (Delivery days)
- Diary Management of assessors

Dimensions
- Workload management of Client Managers supporting the budgeted days for respective region.
- Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager
- Support to External Resource staff

Knowledge/Skills/Experience/Competencies
- A Graduate in any discipline.
- To have at least 1-2 years of similar support experience.
- Excellent negotiating skills and ability to cope with pressure and meet tight deadlines
- Experience within a customer centre environment
- Advanced competence in MS word and excel database.
- To Demonstrate of a high skill level in using SAP (optional)
- Good analytical problem solving skills

Additional Details

All the employees have the following responsibilities towards Environment, Health and Safety in addition to their roles and responsibilities defined for the purpose of job
- Understand, commit and follow the BSI Group Health, Safety, Environment & Quality (HSEQ) Policy
- Learn and follow safe working environment
- Undertake Suitable Training as communicated from time to time
- Report hazards, near miss and safety incidence
- Report environmental issues and incidence
- Follow Safety Rules including using Personnel Protective Equipment (PPEs)
- Participation in Hazard Identification
- Participate in the process of risk mitigation
- Participation in Accident Investigation
- Exercise the right to withdraw oneself from work if one feels it is unsafe working environment. Inform the respective line manager
- Contribute in achieving Environment, Health and Safety objectives
- _ Work in teams to make _BSI a safe workplace_

LI-SC3

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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