IT - Associate

**Company Vision**

**About Groww**:

- We are a strong and enthusiastic team focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey.
- Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind.
- Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
- Got the _keeda_ in you to defy conventions and embrace the extraordinary? Chat with us.

**Company Vision**:

- Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services.
- Our long-term vision is to become the trusted financial partner for millions of Indians.

**Our Values**:

- Our culture enables us to be what we are — India’s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.

The values that form our foundation are:

- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency.

**Responsibilities**:

- Assist in the installation, configuration, and maintenance of hardware, software, and network systems.
- Provide technical support to end-users by troubleshooting hardware and software issues and resolving them in a timely manner.
- Monitor and manage IT systems, networks, and servers to ensure optimal performance and reliability.
- Collaborate with team members to identify and implement IT solutions that enhance efficiency and productivity.
- Perform routine maintenance tasks, such as system updates, backups, and security patches.
- Assist in the management of user accounts, permissions, and access rights.
- Respond to and resolve help desk tickets, maintaining accurate records of incidents and solutions.
- Assist in the setup and maintenance of audiovisual equipment for presentations and meetings.
- Contribute to the development and documentation of IT policies, procedures, and guidelines.
- Participate in the evaluation and recommendation of new hardware and software solutions.
- Stay up-to-date with emerging technologies and industry trends to provide informed recommendations.
- Support cybersecurity efforts by implementing and maintaining security protocols and practices.
- Provide training and guidance to employees on the effective use of IT systems and tools.
- Assist in the procurement of IT equipment and supplies as needed.
- Maintain inventory records of hardware, software licenses, and other IT assets.

**Job Requirement**

**Qualifications**:

- Bachelor degree or equivalent in Information Technology, Computer Science, or a related field.
- Proficiency in operating systems such as Windows, MacOS, and Linux.
- Familiarity with troubleshooting and technical problem-solving methodologies.
- Basic knowledge of network protocols, configuration, and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and multitasking abilities.
- Customer service-oriented mindset and a willingness to assist end-users.
- Certifications such as MCP, JamF or Google or similar are a plus.
- Previous experience in a technical support or IT help desk role.