Front Office Associate
1 month ago
**What are we looking for ?**
Young energetic people that have the drive to deliver outstanding customer experience.
**Key responsibilities**:
- Take ownership of the property with supervising housekeeping - quality check, administration, Staff and guest interaction.
- Know your guests by name & Create a friendly and homely environment for them.
- Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.
- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints
- Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
- Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.
- You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
- Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.
**Required Experience, Skills and Qualifications**
*To be successful in the role, you need:
- Passion for hospitality and guest satisfaction
- Fluency in English writing & speaking
- Organised with Documentation skills
- Yearning to deliver outstanding customer experience.
- Extrovert personality
- Responsible & can take ownership
**What we offer?**
- Be a host to guests from around the globe
- Freedom to learn & fail, while being mentored on amazing guest experience
- Growth path to property manager
- Entrepreneurial with opportunity to curate your own experiences for guests
- Culture where GUEST EXPERIENCE > MONEY
**Benefits**
All Meals Provided
**How you can stand out ?**
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your expected salary (Per month) ?
- What was your last salary? (Per month)
- Do you know how to use Property Management Software?
- Have you worked in Hotel / hostel before?
- Are you ready to relocate to our other properties if required?
**Experience**:
- total work: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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