Business Analysis-information
1 month ago
We are currently seeking a Security Systems Senior Managerto join our team in Bangalore, Karnataka, India
JD:
L2 support for SailPoint IIQ and CyberArk PAM, ensuring compliance with security policies and regulatory requirements. The key goals include:
Troubleshoot and resolve incidents assigned/escalated from service desk / Level 1 team
Level 2 support and incident management
Serve as the primary contact for business communications during major/critical incidents
Operate with in established support framework to ensure process adherence
Collaborate with both business and Level 3 teams to resolve critical issues effectively
P1/P2 Incident acknowledgement and escalate to 3rd Level Support team
Initial analysis and resolve SailPoint JML reported issues if needed escalate to Level 3 support team
Assist Level 1 and Level 3 support team's wherever applicable/needed
Provide regular operational reports on incidents, issues, service requests, and performance metrics.
Pro-active monitoring and health check
Reporting
Respond to alerts and Incident management
Pro-active monitoring and health check
Troubleshoot and resolve incidents, if needed escalate to L3 Support
P1/P2 tickets acknowledgement and escalate to L3 support
Weekly or monthly reports on incidents, requests, and status of tickets or activities/SLA
Details on all incidents managed, including resolution times, root cause analysis, and follow-up actions
Assist Ad-hoc report support
Use the CyberArk PAM and SailPoint system's built-in reporting functionality to generate the reports
**About NTT DATA**
**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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