Amazon

4 weeks ago


Remote, India 314E Corporation Full time

**Amazon Lex Deployment Specialist**

**Expected Start date: 3/1/2024**
**Expected End date: 12/31/2024**
**Work Location**:Offshore/Outside the US
**Expected Work Hours**: Expected to work between 07:00 AM to 04:00 PM Central Time **(6:30 PM - 3:30 AM IST)**

**Overview**:Strong leadership role in the Amazon Connect migration team and in other various complex problems as they come along for the team. Code new LEX bots for the contact center migration providing a front end automated routing function for the various clinic appointment desks and other CSOL related contact centers.

Cisco Side:

- Very strong ICM and CVP skills. Being able to understand the database schema and reporting as well as deep understanding of how to read the CCE logs.
- Strong ICM scripting knowledge.
- Ability to create custom Finesse gadgets.
- Java and JavaScript knowledge preferred.

Amazon Connect:

- Deep Amazon Connect knowledge. This includes the ability to create Lex bots.
- Ability to parse through CloudWatch logs to pinpoint issues and their solution.
- Deep understanding of API and event driven architecture.
- Python, JavaScript/Typescript knowledge preferred.

**Additional Requirement**:

- Strong communication and consulting skills.
- Ability to understand how technology and business rules intersect.
- Create the best solution to solve a problem and explain that solution to multiple stakeholders.

**Job Types**: Temporary, Freelance

Pay: Up to ₹3,000,000.00 per year

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Are you willing to work on contract based? with US Shift?
- Do you have experience in Lex Bots?
- Do you have experience in Amazon connect?
- Experience in ICM scripting knowledge?
- How many years experience in Amazon Lex?

**Experience**:

- total work in Amazon Connect Developer ?: 5 years (required)

Work Location: Remote


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