Jr Customer Service Executive

3 weeks ago

Pune, India Tata Communications Full time

**Job Family Descriptor**

**Roles and Responsibilities**:

- RBI Compliance Activities:

- Coordinate Vulnerability Assessment and Penetration Testing (VAPT) scans and track mitigation efforts.
- Assist in failover testing and restoration drills to ensure business continuity.
- Monitor and ensure compliance with backup procedures and policies.
- Administer user access and role compliance to maintain data security.
- Firewall Rule Review:

- Collaborate with the Network team to review and verify firewall rules for optimal security.
- Asset Management Validation and Reconciliation:

- Conduct regular audits to validate and reconcile IT assets, including hardware and software.
- Monitor End-of-Life (EOL) and End-of-Support (EOS) status of assets to ensure timely replacements.
- Track software licenses and compliance.
- SLA Management:

- Monitor Service Level Agreements (SLAs) to ensure that IT services are delivered as per agreed-upon standards.
- Assist in resolving any SLA breaches or escalations.
- Documentation and Reporting:

- Maintain detailed records of compliance activities, reports, and findings.
- Prepare regular status reports and presentations for management.
- Stay Updated:

- Keep abreast of the latest RBI compliance requirements, IT best practices, and industry trends.

**Broad outline of the Role**
- experience in IT compliance and operations roles.
- Familiarity with RBI compliance guidelines is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to work in a team and adapt to a fast-paced environment.

**Purpose - Broad objective of the role**

**Operating Network - Key External**

**Operating Network - Key Internal**

**Size and Scope of Role - Financial**

**Size and Scope of Role - No. of direct reports**

**Size and Scope of Role - Total team size**

**Size and Scope of Role - Other size parameters**

**Minimum qualification & experience**
- Graduate with 0-4 years of experience

**Other knowledge/skills**
- NIL

**Key Responsibilities**
- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.

**Technical Competencies**

**Knowledge / Skills**
Communication Skills

**Job Segment**:Testing, Technology, Customer Service

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