Food Co-worker

9 months ago

Navi Mumbai, India IKEA Full time

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth, and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have experience in a high-volume customer facing environment. Experience in a high-volume business. There must be a desire to provide an excellent customer experience. You should also be self-reliant and self-motivated with a proven ability to work as part of a team as well as independently along with proven ability to maintain effective work behavior in the face of setbacks or pressure.

At IKEA we believe in keeping our workplace human and informal. We give you freedom with responsibility in the way you want to work. For this role we believe:

- You are well versed with IKEA Concept, Brand, Culture & Values.
- You possess passion for food and people’s life at home and should exceed in customer expectations.
- You can build trustful relationships.
- You have planning and organizational skills.

**Your responsibilities**

Responsible working in the department team operationally, act upon customer feedback, implementation the global and national compliance standards and contributing to the overall food competence in the store. Act as a commercial business partner within the IKEA business in the store. Be part of the department team in realizing the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work.
- Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers.
- Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food.
- Contributes to securing the customer experience and exceeding customer expectations.
- Applies the retail foundations and sales steering tools optimizing commerciality.
- Contributes to continuous improvement by seeking and acting upon customer feedback.
- Act on own initiative and both give and take responsibility when taking actions.
- Ensures own development through building competence and contribute to a high performing team.
- Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
- Contribute to the implementation of the global and national sustainability strategies.

**Together as a team**

IKEA Retail Food plays a vital role for the IKEA brand and contributes to the IKEA vision. IKEA Retail Food is one of the main drivers for visitation and engagement with the customer’s hearts and minds. IKEA Retail Food contributes to long term sustainable growth, profitability, customer experience and brand positioning in all IKEA touchpoints. IKEA Retail Food is an integrated commercial business partner. Customers can expect a safe, healthy, delicious, sustainable, affordable and joyful food experience.

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