Bpo Voice Process
1 month ago
**Role : Customer Support Associate**
- Handle Incoming and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive.
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Maintain Call quality as per the quality parameters.
- Maintain average call handling time (AHT).
- Good writing skills.
- Assist the customer in placing the order.
- Fluency in English.
- Team player
- Complete assigned work on a daily basis.
- Shift Adherence.
**Required Skills**:
ï Fixed CTC (15k to 22k)
ï Edu - HSC/12th Passed,
ï 6 days a week and the week-off will be on weekdays.
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
Pay: ₹15,509.77 - ₹22,508.11 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Speak with the employer**
+91-XXXXXXXXXX
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