Customer Service Executive

3 months ago


Kirti Nagar Delhi Delhi, India RecruitEase Full time

**Job Description: Customer Service Executive**

**Employer**: A growing perfume brand

**Work location**: Kirti Nagar, Delhi (metro station pickup & drop provided in office car)
**Working days & timings**: Monday - Friday in office (1st & 3rd Saturday are work from home), 10am - 7pm

**Job Summary**:
**Key Responsibilities**:

- **Issue Resolution**: Address and resolve customer complaints; escalate complex issues when necessary.
- **Order Management**: Assist with order placements, changes, and tracking; coordinate with warehouse and shipping teams.
- **Product Knowledge**: Understand our fragrance products and provide personalized recommendations.
- **Customer Feedback**: Collect feedback and suggest improvements; maintain accurate records in CRM software.
- **Team Collaboration**: Work closely with team members; participate in training and meetings.
- **Customer Engagement**: Support customer loyalty strategies and marketing initiatives.

**Qualifications**:

- High school diploma required; Bachelor’s degree preferred.

**- 6 months to 1.5 year in customer service, preferably in D2C or retail.**
- Fluent in English with excellent communication skills.
- Strong problem-solving abilities and ability to multitask.

**Application Process**:
Call us on +91-9667517818 for any queries.

Ability to commute/relocate:

- Kirti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have work exp. in customer service at D2C/ Retail/ Ecommerce Company?

**Language**:

- English (required)

Work Location: In person



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