Customer Service Advisor

5 months ago

Bengaluru, India Cloud Software Group Full time

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**Primary Duties / Responsibilities**
- Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators
- Needs to handle all interactions using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
- Troubleshoot issues related to account, entitlement, access and licenses and work with L2 teams to resolve issues faster
- Work on keeping mínimal to Zero backlogs and provide superior customer experience and first day resolution
- Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
- Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
- Contributes to knowledge management system in the form of updating or creating policies and procedures

**Qualifications**
- Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
- Strong verbal and written communication skills as well as excellent listening skills
- Flexible and adaptable to the ever-changing environment. Ability to work in American time zone is essential
- Problem solving techniques and achievement orientation
- Work effectively in a team environment and collaborate cross-functionally
- Ability to analyze information and evaluate results to resolve problems
- Excellent organizational skills with the ability to prioritize, organize, and accomplish tasks

**Requirements (Education, Certification, Training, and Experience)**
- Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred
- Mandatory 4+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment
- Working knowledge of Microsoft Windows and Office suites is mandatory
- Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

  • Customer Service Advisor

    2 weeks ago

    Bengaluru, India Apple Auto Pvt Ltd Full time

    As a parts advisor, you work with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts. The role may also involve: Order Preparation: Picking parts for customer orders and checking the availability of stock from various inquiries Service advisors may experience stress from...

  • Customer Service Representative

    5 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    5 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • International Customer Service Advisor

    5 months ago

    Bengaluru, Karnataka, India Impact InfoTech Full time

    Role : International Customer Service Advisor Experience : Fresher to 5 years as an International Customer Service Advisor Location : Bangalore Salary : Upto 6 LPA Notice : 15 days Education : HSC Working Days : 5 Days Week Off : 2 offs **Salary**: Up to ₹600,000.00 per year Schedule: - Night shift **Education**: - Higher Secondary(12th Pass)...

  • Service Advisor

    3 months ago

    Bengaluru, Karnataka, India Bosch -SMAG car service centre Full time

    Two wheeler multi brand bike service technician required urgent Requirements is only for 2 wheeler service advisor with accomodation **Benefits**: - Food provided - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting...

  • Service Advisor

    5 months ago

    Bengaluru, India KEERTHI TRIUMPH Full time

    **About Keerthi Triumph**: Keerthi Triumph was started in 2014 and it is the first authorized dealer for sales and service in India. The aim of the company is to give the customer a very satisfying experience in all aspects, and thus enhancing customer’s pride in being a Triumph owner. **Team role**: The team at Keerthi triumph is very friendly and very...

  • Service Advisor

    5 months ago

    Bengaluru, India City Car Care Pvt Ltd - Fixigo Full time

    **ROLES & RESPONSIBILTIES** - Measure the average time it takes to complete service and repairs. - Set targets for reducing turnaround time to improve customer experience - Assess the Service Advisor's capability to handle challenging customer situations with empathy and professionalism - Leads received vs Converted - Based on the vehicles, target will be...

  • Car Service Technician

    5 months ago

    Bengaluru, India Bosch car service center SMAG Full time

    Sri Maruthi Automobile garage - Bosch car service centre - multi brand car need to service advisor and automobile technician and electrician also **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,500.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Paid sick time Schedule: - Day...

  • Service Advisor

    5 months ago

    Bengaluru, India Akshaya motors Full time

    As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. **Salary**: ₹11,931.35 - ₹28,941.75 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Service Advisor

    5 months ago

    Bengaluru, India PSN Automobiles Full time

    Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options - Answer questions about service...

  • Service Advisor

    4 weeks ago

    Indiranagar, Bengaluru, Karnataka, India ENHANCE HOSPITALITY PRIVATE LIMITED Full time

    Service Advisor/ Spare Parts Must have his own conveyance Compnay deals in Commercial Kitchen Equipments Provide in - depth information to the customers about the spare parts Ability to communicate well with customers and senior management Greeting customersScheduling service appointments Cataloguing customers concerns and comments Good communication...

  • Service Advisor

    5 months ago

    Bengaluru, India Ahmnis HR Solutions Full time

    Four Wheeler SERVICE ADVISOR HAVE EXPERIENCE IN OPENING AND CLOSING JOB CARDS. EXPERIENCE IN 2 TO 4 YRS IN ANY AUTOMOBILE DEALERS **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift **Experience**: - total work: 2 years (preferred) Ability to Commute: - Bengaluru, Karnataka (required) Ability to Relocate: - Bengaluru, Karnataka:...

  • EV Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...

  • EV Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    Job DescriptionWe are seeking a skilled and customer-focused EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will play a crucial role in ensuring the smooth operation of our electric vehicle service center.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for our clients.Manage service...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Apple Auto Pvt Ltd Full time

    **Key Responsibilities:**As a customer service advisor at Apple Auto Pvt Ltd, you will work closely with customers to understand their needs and provide expert advice on auto parts. Your role may involve:Order Preparation: Picking parts for customer orders and verifying stock availability from multiple inquiriesService advisors may encounter stressful...

  • Service Advisor

    5 months ago

    Bengaluru, Karnataka, India Actio Full time

    _**Service Master/Advisor**_ 1. Allocate mechanics for the defects/repair (workshop / On-route) 2. Complaint Management - maintaining complaint register/data and managing TAT 3. Job card Filling and validation 4. Mechanics Roaster,Attendance, OT and Conveyance Calculation 5. Maintaining the PMS schedule and getting them done 6. Coordinating with the...

  • 4 Wheeler Service Advisor

    7 days ago

    Bengaluru, Karnataka, India MyTVS - Ki Mobility Solutions Pvt Ltd Full time

    Service Advisor (4W) Service Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...

  • Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    **Key Responsibilities:**Deliver exceptional customer service by greeting customers, scheduling service appointments, and receiving vehicles.Effectively communicate with customers to understand their service requirements and provide clear explanations of the repair order.Offer test drives to confirm the source of repairs and maintain a high level of customer...

  • EV Service Advisor

    1 week ago

    Bengaluru, Karnataka, India 2coms Full time

    We are seeking a skilled Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing excellent customer service and ensuring timely completion of vehicle services.Key ResponsibilitiesCustomer Interaction & Requirements GatheringGreet customers and understand their service requirements.Manage service appointments...