Service Desk Executive

1 week ago


Jhansi, India Lobo Staffing Solutions Full time

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**About Client**: It's is the largest industrial manufacturing company in Europe, and holds the position of global market leader in industrial automation and industrial software.

**No. of Requirements** - 12

**Education**: Any Graduate

**Experience**:

- 0-3 yrs

**Job Role:

- **
- Customer Service Guide preparation and ongoing maintenance.
- Preparation of and conducting regular Service Review Meetings.
- . Inventory Management.
- Portal Management. Incident, Change & Billing Escalation Management.
- Performance Report, Service Improvement Plan and Corrective Action Tracking.
- Creation and Maintenance of the Customer Service Tracker ensuring all target resolution times are met through direction of CFT’s or escalation.
- C-Sat tracking & analysis to foster Continual Service Improvement..Ad Hoc support as directed by Management.
- To liaise with all relevant departments e.g.,Commercial, Sales, and Customer Service Operations to ensure commitments / quality targets are met Skills/Experience: Must Have Skills:

- Required minimum of 1 year experience in any customer facing role.
- Good written and verbal communication skills
- Good interpersonal skills.
- Proficient analytical thinking and problem solving.
- Self-starter Positive Attitude, Takes Ownership.
- Capable of working in or managing cross functional teams.
- Fluent English (written and verbal)
- Good knowledge of MS Excel and MS PowerPoint
- Ready to work in 24*7 shifts.

**Salary Budget**: 40 NTH

**Designation**: Service Desk Executive

**Location**:Jhansi

**Employment Type**: Contractual

**Payroll**: - Lobo staffing Solutions Pvt. Ltd.

**Job Summary**

**Posted On**:
24-Feb-2024

**Function**:
Communication

**Industry**:
IT Hardware & Networking

**Location**:
Jhansi

**Employment Type**:
Full Time


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