Backend Executive
4 days ago
**Job Title : Backend Executive** Department : Administration
Location : Faridabad Qualification : Graduation
Experience : 1 to 5 Yrs of experience
- **Note - Bike License is mandatory**
**Responsibilities**
- Follow communication scripts/templates when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
- Keep records of all conversations in our contact center database in a comprehensible way
- Act as a bridge between call center, operations team
- Periodic Targets for Enquiry and Conversion for new customers
- Ensure that call center has focused target for lead conversion every day, need to follow-up the
enquiries very closely
- Ensure that the operations team is doing the Vehicle delivery / Pick-up to customer locations.
- Coordination with dealerships for Service & Maintenance of Two-wheelers.
- Manage the data of Troubleshooting/Repair of Two-wheelers.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7428081601
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