Customer Service Associate

1 month ago

Gurugram Haryana, India Kaizen Prospecting LLP Full time

**Job Title**: Customer Support Associate - Backend
**Experience**: Minimum 1 year in Customer Support (International Process)

We are looking for a Customer Support Associate (Backend) to join our dynamic team. In this role, you will handle backend support for international clients, resolving customer queries and ensuring a high level of service satisfaction. This position requires an individual with prior experience in a customer support environment, particularly in international processes.

**Key Responsibilities**:

- Resolve customer issues efficiently while maintaining a positive and professional attitude.
- Handle escalations and complex queries in a timely and accurate manner.
- Collaborate with cross-functional teams to resolve customer concerns.
- Document and track issues, ensuring all interactions are logged accurately.
- Assist with process improvements to enhance service efficiency.

**Requirements**:

- **Experience**: Minimum 1 year as a Customer Support Executive in an international process.
- **Skills**: Strong written and verbal communication skills in English.
- **Technical Abilities**: Proficient in MS Office and CRM software; familiarity with support tools.
- **Customer Service Orientation**: Excellent problem-solving skills, a customer-first mindset, and the ability to work independently.

**Benefits**:

- 5 days working fixed (work FROM Office)
- Incentives based upon performance
- Both Side Cab
- One Time Meal
- Health Insurance Facility worth Rs 5 lacs.

Pay: ₹22,000.00 - ₹26,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9311254304

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