Smart Sheet Administrator

2 months ago

Chennai Tamil Nadu, India Alight Full time

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Job Summary**

The Project Coordinator may also spend some time will be working part of a wider team which is assisting the project managers (PMs) with day to day responsibilities of project oversight and administration and so may be required to support other tasks including internal and external status reporting, managing tools access, maintaining plans, ensuring actual project financials including time recording as well as invoicing review and preparing project management materials for PMs to review, complete, and submit.

At portfolio level, the Project Coordinator will support efficient portfolio operations by assisting in production of Executive/Management Information (such as Portfolio reporting via Smartsheet), supporting consistent use of methodology, helping to improve the PMO toolset and updating process guides/standard operating procedures.

The job involves:

- User support - manage and resolve Smartsheet user support requests by investigating and fixing issues or engaging with higher level support.
- Project setup / closedown - Creating and closing Smartsheet Projects using Control Center
- Security - Managing user access to Smartsheet and user groups.
- More experienced role holders perform the following additional duties.
- Training - Becoming a Smartsheet super-user and supporting the adoption and training of Smartsheet users across Professional Services
- Advanced User Support - manage and resolve more complex Smartsheet user support requests by investigating and fixing issues or engaging with higher level support.
- Identify issues and improvements required to the system.
- Assist with configuration of reports and dashboards.
- Ad-hoc project work

**Key Responsibilities**

**Assigned to multiple projects concurrently, supporting Project Management activities.**
- Providing training/orientation on using Smartsheet, for project teams
- Resolving issues with Smartsheet reports, formulas, dashboards as needed to help Project Managers successfully use Smartsheet.
- Supporting change to Smartsheet standard reports/objects by working with Project Managers to understand changes needed and any impacts to wider PMO process, documenting these, using Smartsheet user tools to make changes/build reports and testing them before rolling out to Project teams.
- Liaison with Smartsheet own experts to understand new features to include to improve the use of Smartsheet.
- Having strong knowledge or experience in Excel preferably in writing Macros as well
- Use methodology guidelines and templates to ensure projects consistently adhere to best practice in terms of PMO processes.
- Support the PM in drafting project management deliverables such as Kick Off decks, Stage Signoffs, documentation of Lessons Learned
- Support client and internal Alight status reporting
- Monitor time tracking and project financial position with regular updates to PM.
- Support the PM in maintaining project plans and resource forecasts.
- Maintain project information within relevant tools, e.g., distributions lists, org charts, IDB reference information, project dates.
- Manage creation and access to project tools and information including MS Teams
- As required by PM, follow up on due actions, risks, issues
- Support smooth operation of project financial processes such as invoicing.
- Depending on assignment, take responsibility for selected project activities related to resourcing, financial processes, and forecasting.
- Knowledge, Skills, Abilities, and Experience

**Knowledge, Education, Certification, Skills & Technical Proficiencies**
- Bachelor’s degree or higher

ESSENTIAL
- Good Excel skills (e.g., lookup formulas, pivots, charts)
- Analytical skills, able to work with project and financial data.
- Ability to understand and communicate complex technical information.
- Fluent English skills (C1 at minimum if not a native speaker)
- Experience of using Smartsheet
- Smartsheet Certifications
- Understanding of softwa

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