Area Service Incharge

3 weeks ago


India Corporate Steps Full time

**Area service incharge**:
**ITES, BPO, KPO, LPO, Customer Service, Operations**: Corporate Steps

**Duties/ Roles & Responsibilities -**
- To supervise service delivery of SPs ( service personnel ) on a daily basis
- To monitor the call pendency of every SP on a daily basis
- To take corrective action on pending calls in order to ensure timely closure
- To provide CBS installation training to SPs
- To ensure spare parts availability with each ASP
- To review the requirement of spare parts for each ASP based on consumption trends on a monthly basis
- To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
- To ensure achievement of PMC sales target
- To check the quality of PMC service deliveries done by SPs
- To provide proactive installation support to projects & keep records at each stage
- To provide proactive installation pre-operative guidance to 100% of customers
- To visit sites during the installation process
- To organize service camps at projects sites
- To visit sites during service camps
- To resolve customer's complaints as per defined CC timelines
- To track & monitor franchisee-wise call quality
- To personally visit unsatisfied customers and close the loop
- To ensure that customers satisfaction is more than 95%
- To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines
- To visit dealer's counters in the territory
- To resolve issues of dealers related to customer care
- To assess dealers plumber's confidence in products installation
- To provide CBS installation training to dealers' plumbers to develop them for carrying out quality installations

**Skills**:
**Requirements**:
today #19thAugust #saturday #2023hiring

Hey Folks #urgenthiring

Area Service Incharge | Moradabad | Experience - Min 3 Years | Upto 5.5 LPA.



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