Customer Relation Executive
2 weeks ago
**Our client is a leading waste management broker based in the UK. We are dealing in all kinds of waste collection across the UK.**
**Job Position - Customer Relation Executive**
**Experience: 1-3 year**
**Location: Paldi, Ahmedabad**
**CTC - Best in industry**
**Education: Any Bachelor Degree**
**Gender: Female**
**Job Timings -1:00pm to 10:00pm (5 Days working)**
**Required Skill**:
**Objectives of this role**
- **Serve as the main point of contact in all matters related to client concerns and needs**:
- **Build and strengthen client relationships to achieve long-term partnerships**:
- **Maintain accurate client records, keeping track of any contract updates and renewals**:
- **Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met**:
- **Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients...**
**Responsibilities**
- **Handle inquiries and requests from customers and address their needs**:
- **Stay on top of accounts, making sure they receive services that are within their budget and meet their needs**:
- **Meet regularly with other team members to discuss progress and find new ways to improve business**:
- **Generate progress reports for clients and senior leaders within the organization**:
- **Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly**
**Required skills and qualifications**
- **Internship or professional experience in a sales or customer service role**:
- **Ability to multitask and juggle several responsibilities simultaneously**:
- **Strong written and verbal communication skills**:
- **Excellent organizational skills and attention to detail**
**Preferred skills and qualifications**
- **Proven track record of meeting or exceeding quotas and receiving positive customer feedback**:
- **Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce**:
- **Professional certification (ex: from Strategic Account Management Association)**
**Salary**: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ahmedabad, Ahmedabad - 380007, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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