Customer Success Expert

2 months ago

Pune, India Huviair Technologies Private Limited Full time

**Work Location: Pune, India**

Mode of Work: Remote | Individual Contributor( 1 or 2 month training at

Bengaluru office)

**Responsibilities**
- Manage accounts of multiple clients. Provide end-to-end solutions from understanding their requirements to provide deliverables.
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with clients to better understand and achieve their needs
- Make visits to our clients to identify opportunities for growth within our platform
- Work on KPIs and KRAs for the assigned accounts
- Improvise operations’ efficiency through the infusion of processes and technology
- Analyze and report on product use metrics
- Provide feedback to the product team on utilization of existing features, prioritise of new feature implementation
- Design, coordinate and implement training programs for personnel within the operations team
- Assist the business development team in meetings and pitches to potential clients and upsell to existing client
- Perform miscellaneous job-related duties as assigned Essential Requirements:

- Have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company/PMC is a major plus)
- Have an acumen and tact of handling C-Suite discussions
- Experience in handling customer queries tactfully and

diplomatically to ensure that they stay subscribed to our product
- Smart thinker, innovator, decision-maker who can inspire customer loyalty
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations
- Ability to stay unbounded and do not restrict himself to the Job Description
- Willingness and ability to travel

**Qualifications**
- Bachelor's degree in engineering from tier 1/tier 2 college
- Competency in office software tools, Intermediate Excel skills

**Why choose Huviair**
- Work beside entrepreneurs and hustlers who have built, scaled and exited ventures in the past
- Be a part of the journey of a leading growth-stage startup
- Fast-paced, exciting work environment

**Salary**: ₹600,000.00 - ₹700,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- When can you join?

**Experience**:

- total work: 2 years (required)
- SaaS: 2 years (required)
- Health insurance

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