IT Support Associate

3 months ago

Ahmadnagar, India Cummins Inc. Full time

**DESCRIPTION**

**Disclaimer: The role is Onsite and not Remote. Selected person is required to be available at the plant on all working days.**

**Key Responsibilities**:

- Performs IT production support according to documented processes for assigned area(s).
- Diagnoses and resolves issues with IT hardware or software components under supervision.
- Troubleshoots assigned issues following department standards; escalates issues when necessary.
- Utilizes Incident Management system to manage reported issues or requests from end users; logs actions and support provided.
- Provides one-on-one training for less experienced associates on IT support processes and tools.
- Assists with additional IT responsibilities as assigned.
- Familiarizes with SLA (Service Level Agreements) and Operational Level Agreements related to IT services.

**RESPONSIBILITIES**

**Competencies**:

- **Collaboration**: Builds partnerships to achieve shared objectives.
- **Effective Communication**: Delivers clear communications tailored to diverse audiences.
- **Customer Focus**: Develops strong customer relationships and delivers solutions aligned with customer needs.
- **Instills Trust**: Builds confidence and trust through honesty, integrity, and authenticity.
- **Manages Complexity**: Makes sense of complex information to solve problems effectively.
- **Optimizes Work Processes**: Identifies and implements efficient processes with a focus on continuous improvement.
- **Self-Development**: Actively seeks opportunities for growth and development.
- **Situational Adaptability**: Adjusts approach and demeanor to meet the demands of different situations.
- **Incident Management**: Maintains and manages reported issues through the Incident Management system.
- **Troubleshooting**: Diagnoses and resolves customer-identified issues using department standards.
- **Problem Solving**: Systematically analyzes problems, implements solutions, and prevents reoccurrence.
- **Values Differences**: Appreciates diverse perspectives and contributions.
- **Education, Licenses, Certifications**: BE/BTech/BCA/B.Sc. in Computer Science or related field.
- **Experience** 2-3 years of experience in Oracle EBS.
- 2-3 years of hands-on experience in Power App development.
- 1 year of SQL development skills.
- **Certifications**: Relevant IT certifications are advantageous.

**QUALIFICATIONS**

Should have hand on experience of Power App development - 2-3 years

Should have SQL development skills - 1 year

Knowledge of any programming language will be an added advantage (Python, C#,..)

**Job** Systems/Information Technology

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2400252

**Relocation Package** No

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