Contracts Support Assistant

5 months ago

Mumbai Maharashtra, India Gartner Full time

**Description**:
**About this role**:
Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.

**What you’ll do**:

- Liaise with internal associates in relation to client custom product, pricing, and contract terms.
- Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
- Manage access to custom price lists within Gartner systems based on account eligibility.
- Perform quality assurance testing of completed work.
- Assist teams with changes to standard price lists and annual price action tasks, as required.
- Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
- Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
- Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

**What you’ll need**:

- Degree with major field of study in law/business administration.
- Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college.
- As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.
- Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner.
- Experience & proficiency with Microsoft Office and database systems - expert capability in Microsoft Excel.
- Experience handling multiple priority activities/projects at once within allotted SLA.
- Strong interpersonal and relationship building skills.
- Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
- External: Clients, Law Firms

**Who you are**:

- Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
- Team player with good time management skills
- Pricing/Contract Specialists will have the ability to focus on the higher value tasks
- Help to ensure that all SLA’s are met and sales are fully supported across all varied requests

**What we offer**:

- In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

- An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values
- Limitless growth. We work with you to help you meet your goals and advance within the company
- Encouragement to be innovative and challenge status quo
- Exposure to industry leading training and development
- Performance based recognition and rewards

**Who are we**:
Gartner is the world’s leading research and advisory company, offering information, advice and tools for business leaders. We provide objective and invaluable insights to our C-level executive clients, where we guide them to achieve the mission-critical priorities of their organization. We’ve grown exponentially since our founding in 1979 and now employ over 17,000 associates globally and support 12,000 clients in more than 100 countries.

LI-SS10

**Who are we?**

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
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