Customer Relationship Executive
2 months ago
**Location: Whitefield, Bangalore**
**Job Summary**:
We are seeking a proactive and customer-centric Customer Relationship Manager (CRM) to
join our team. As a CRM, your primary responsibility will be to manage and address all customer queries related to orders, social media comments, direct messages (DMs), and WhatsApp conversations. You will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. Additionally, you will focus on addressing abandoned carts and converting them into sales through effective communication and timely follow-up with clients.
**Responsibilities**:
1. Customer Queries: Manage and respond to customer queries promptly and professionally
messages, and WhatsApp.
2. Order Assistance: Provide assistance and resolution to customer inquiries and concerns
related to orders, such as tracking shipments, order modifications, delivery issues, and
returns/exchanges.
3. Social Media Engagement: Monitor and respond to comments, messages, and reviews on
social media platforms, maintaining a positive brand image and engaging customers
effectively.
4. Abandoned Cart Recovery: Identify and address abandoned carts, reaching out to
customers to understand reasons for abandonment and providing incentives or assistance to
convert them into sales.
5. Customer Follow-up: Conduct timely follow-up with clients to ensure satisfaction, gather
feedback, and address any additional needs or concerns.
6. Customer Retention: Develop strategies to build and maintain customer loyalty, such as
personalized follow-up, exclusive offers, and proactive communication.
7. Collaboration: Collaborate with the sales, marketing, and operations teams to address
customer concerns, share customer insights, and contribute to improving overall customer
experience.
8. Reporting: Generate regular reports on customer queries, trends, and customer
satisfaction metrics to provide insights and support decision-making processes.
9. Continuous Improvement: Stay updated with product knowledge, industry trends, and best
practices in customer service to continuously improve customer interactions and satisfaction.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Are you comfortable relocating to Bangalore ( if you are not from Bangalore)?
- What is your Current CTC?
- Do you speak Kannada, Hindi and English?
- What is your notice period?
- Expected CTC
-
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